Service can be improved
Verification and payouts to your bank account takes long compared to other payment gateway providers. Dealing with compliance team is a pain, emails/texts often go unanswered, requiring multiple follow ups. Not sure if it's just this particular lady staff or if all other staff are like this as well. It has been 1 week and I'm still waiting for compliance team to verify our ACRA. We had used other payment gateway providers and it has never taken this long. Edit: Agfa from compliance has since stepped in to help with resolving the issues. The management also took the feedback seriously.