I have to carry the responsibility for their bugs on the website
I bought tickets to Metallica concert and the website was laggy at that time, and I got an error on checkout and couldn't open the website afterwards, so after a couple of minutes, my friend tried to buy the tickets instead, which he did successfully. But it appeared that I was also charged even though an error did occur. When I contacted their support they told me that no refunds are available and that the only option I have is to resell these tickets, however if you look at their fees, I will not be able to normally return the amount of money I've spent back, because my tickets then would be ~500 EUR (4 tickets) more expensive for the buyer, so I have to sell them with a discount. So I am stuck now with this problem that wasn't mine to begin with. Gigsberg asked for a screenshot, but I did not have a screenshot, usually people don't do them when an error occurs.