Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. https://www.gigsberg.com https://www.gigsberg.co.uk
Written by the business, not verified by us.
Is Gigsberg legit?
Gigsberg (gigsberg.com) has a 3.8 out of 5 rating on OK.one, based on 166 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 26% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the highly responsive customer service and quick support team, noting that agents answer questions and resolve delivery inquiries with exceptional politeness and clarity. Many consumers also point out that tickets are safely transferred and successfully received well in advance, ensuring completely smooth transactions for popular sold-out events.
Some reviewers were not happy with delayed ticket deliveries, which often caused considerable last-minute anxiety before attending concerts or matches. A few customers additionally reported receiving unhelpful responses from support agents when seeking assistance or requesting refunds after experiencing issues.
Auto-generated from all reviews of this business. For reference only.
Bought 2 tickets for Katseye in London for show tmro and was contacted TODAY and told that tickets no longer available. I have flown from Dublin with my 12 year old daughter and checked during the week and was told they were being processed. Offered floor tickets which I obviously cannot use and which are substantially lower in value (even with a measly discount thrown in). I have been on whats app all day trying to get answers, was ignored for FOUR hours. Am in hotel with sobbing daughter and no support from gigsberg! Absolute scam artists as site says comparable tickets must be offered. Not good enough when they charged also 50% of EACH ticket fee as a service cost!!!!
I trust these guys with my concert ticket I purchase . I always get them on time . If I make an enquiry about tickets, Gigsberg always get back to me ASAP. I’m really happy with them .
Reply from Gigsberg2026-09-01
Hello Georgina, We are ecstatic to know that one again Gigsberg was able to provide you once again with tickets to enjoy your show. We believe that effective communication is key to providing complete customer satisfaction. We hope to see you again soon and thank you for the 5 stars.
Good and clear communication. Got the tickets I wanted. Transfer went good.
Be aware your not buying the tickets from ticketmaster but from the resellers. Good company! 👍🏻
Reply from Gigsberg2026-09-01
Good day Nick, At Gigsberg, we pride ourselves on being a trusted and reputable leader in the secondary ticket market, with a strong commitment to providing a legitimate, transparent, and reliable service. We are delighted to hear that everything went smoothly and that your experience was a positive one. We hope you have an amazing time at the show your 5 star review is much appreciated, thank you.
To be honest as the event got closer, I still hadn't received my tickets and I was feeling nervous. Every time I contacted Gisberg they reassured me and explained their procedure. I received my tickets 3 days before with clear instructions how to access them and follow up emails confirming everything had gone smoothly without problems. It is a great company that I would definitely use again.
Reply from Gigsberg2026-09-01
Good day Gemma, We are delighted to know that we were able to put your concerns at ease and that our dedicated and empathetic support team could reassure you throughout the process. As outlined in our Declaration, your tickets are guaranteed, and we are pleased that we could provide you with the reassurance you needed. Thank you very much for your recommendation and for placing your trust in Gigsberg. We truly appreciate it and look forward to welcoming you back again soon. Please enjoy your show.
I found Gigsberg to be responsive and helpful when I had queries about the delivery and timing of my tickets. They also followed up to ensure everything had gone as expected
Reply from Gigsberg2026-09-01
Hi Ian, Thank you for the great review, yes our customer services teams at Gigsberg certainly go above and beyond to ensure that our customers are provided with world-class service ultimately leading to timely ticket delivery. We are glad that you were privy to this high level of service. Please enjoy your show and thank you for the 5 star review.
Customer service is on point, perfect actually.
Took a little while to get my tickets transfered, but it came in time!
Reply from Gigsberg2026-08-27
Hello Rodrigo, We are glad to hear that you received excellent customer service from our amazing teams and that you received your tickets before your event. However having said this please be reminded that as Gigsberg is a global secondary ticket marketplace that provides people with the opportunity to buy and sell tickets to the biggest live events in sport, live music, theatre and festivals. When an event is to be held months away, and though the tickets are purchased, they have not been dispersed to the original purchaser and so “they are not ready”. It is not unusual for the official ticket provider to disperse the tickets closer toward the date of the event. Our FAQs page clearly states that tickets are generally delivered 1-3 days before the event. However, we work very closely with our sellers, to have them delivered to you as soon as possible. Please enjoy your show and we look forward to being of service to you again in the near future.
I ordered 2 tickets for Bon Jovi for my daughter who is 12 and my wife back in March and thought nothing more about, received all the email confirmations and receipts you would expect. I sent messages through WhatsApp for reassurance at the start, and this week as we got near to the date as I hadn’t received the tickets yet and was starting to worry, every time they responded explaining I will receive the tickets nearer the time and not to worry. I received the tickets today so I have thanked them. I won’t lie it is worry as the days count down but the tickets have arrived as promised and couldn’t get them anywhere else and they delivered as promised. Use the lines of communication especially the WhatsApp option they respond very quickly when you message them. Thank you Gigsberg appreciated
Reply from Gigsberg2026-08-27
Good day, We are happy to know that you received your tickets. Please be reminded that as Gigsberg is a secondary ticket marketplace, we need to sometimes wait for the primary source/event organizers to release the tickets. However as per our Declaration we confirm that all tickets are guaranteed and secure. Our teams are also committed to providing prompt, clear, and effective communication at every stage, helping to minimize misunderstandings and proactively address any potential issues that may arise. We hope you and your daughter enjoy your show and thank you for the great review and the 5 stars.
I really appreciated the prompt and very helpful customer service from the Gigsberg agents. There were some things I found odd, like the seller communicating by WhatsApp instead of email, but Ginsberg assured me all was legit, and we had a great time at the match. Knowing the ticket purchase was backed up by Gigsberg gave me confidence along the way
Reply from Gigsberg2026-08-27
Hi Hans, We are delighted to hear that you received the highest level of service that we at Gigsberg always strive for to provide to all our customers. We also also happy to hear that you had an amazing time at the event and thank you for the 5 star review, much appreciated.
Excellent communicarion with Gigsberg. Every question I had was answered promptly. Throughout the process I have been accuratelly informed of the starus of my purchase.
Reply from Gigsberg2026-08-23
Hi Marko, At Gigsberg we understand that communication is key to achieving complete customer satisfaction and ultimately timely delivery of tickets. We are very glad to know that you received quick, clear and effective communications for our amazing teams. Please enjoy your show and thank you for the 5 stars, much appreciated.
My experience was just wonderful and I recommend Gigsberg
My experience was just wonderful and I thank thr team of Gigsberg from all my heart. I've bought tickets and was a bit nervous , instead I got all possibile assistance and gentle polite support. Tickets came just on time, and as guys promised!
Thanks again!
Tatyana Gliosci
Reply from Gigsberg2026-08-24
You are so very welcome Tatyana. We are delighted to hear that you received excellent service which our empathetic teams at Gigsberg consistently delivers to all our customers. Our teams go above and beyond to ensure the highest level of service and timely ticket delivery. We hope that you will enjoy your show and thank you for the great review and the 5 stars, much appreciated.
I sincerely recommend Gigsberg. We have been using this platform for over two years and have purchased tickets through them on numerous occasions.
One thing I would particularly like to highlight, and what I consider a major advantage of Gigsberg compared with other platforms, is their customer support.
A special and heartfelt thank you to the Gigsberg support team for being there 24/7, for your patience, and for genuinely taking care of your customers. This is exactly what builds trust and makes us want to come back again.
So, without a doubt — 5 stars from me! ⭐⭐⭐⭐⭐
Voloshyna Svitlana (Ukraine)
Reply from Gigsberg2026-08-27
Hi Voloshyna, Thank you so much for your wonderful review and thoughtful recommendations. We truly appreciate your kind words!
Our amazing team at Gigsberg consistently goes above and beyond to ensure that every customer receives the highest level of service. We believe in treating every customer with the utmost care, empathy, and respect, regardless of the size of their purchase or the nature of their issue.Your feedback means a great deal to us and inspires our team to continue delivering the exceptional service our customers deserve. We hope to see you again soon and thank you for the 5 stars.
Edit: I have now been paid for these tickets. It was a process which could have been much simpler with better communication however, the issue has now been resolved.
I purchased tickets for teddy swims with no issues. My friend then couldn’t attend and I put them up for resale. Bought by another Gigsberg customer very quickly.
I received several emails explaining the process of receiving funds back a number of days after the event had taken place! It is now 28 days since the event and as yet I have not received my seller fees.
I had difficulties in downloading and receiving concert tickets due to an issue with my private e-Mail account Gigsberg gave a great and professional support. Proactively and understandably for me they guided me through every single step. And it was solved. Thanks to the team!
Reply from Gigsberg2026-08-23
Hello Oliver, We are delighted to hear that the Gigsberg customer service team was able to resolve your request quickly and seamlessly. We hope you thoroughly enjoyed the event, and we truly appreciate your thoughtful review and 5-star rating.
i actually had a lot of doubts about this company/website and i was pleasantly surprised. i ordered my weeknd and playboi carti tickets back last september and i was worried i either wasn't going to get the tickets at all or they would be sent very late. i said to myself that if i didn't receive my tickets i would email them on the 16th of august (concert on 18th) and they emailed them over on the 15th, it was super easy to accept the tickets to my ticketmaster account. the company has replied to my previous emails and i've had no issues with them!!
Reply from Gigsberg2026-08-17
Hello Summer, We are delighted to hear that everything went smoothly with your purchase from Gigsberg and that we were able to put your mind at ease. Our dedicated Customer Service team works hard to ensure that every customer receives an excellent experience, with clear and effective communication, prompt assistance, and timely ticket delivery. We truly appreciate you taking the time to share your positive experience and for the wonderful five-star review. Your feedback means a great deal to our team. We hope you thoroughly enjoyed the show, and we look forward to assisting you again in the future!
The customer service is always available. Thank you for your help
Reply from Gigsberg2026-08-06
You are very welcome Mariana, and we are very happy to know that you were privy to our high level of service our teams at Gigsberg always provide. We are sure that you will enjoy your show and thank you for your 5 stars.
It was very easy to get tickets, also their customer support kindly confirmed whether I received my tickets, thanks⭐️⭐️⭐️⭐️⭐️
Reply from Gigsberg2026-08-06
Hello Yurii, We are delighted to hear that you had a seamless journey with Gigsberg and that you received great customer service from our amazing teams. Our customer services team consistently go above and beyond to ensure complete customer satisfaction thus ensuring timely ticket delivery. We hope you enjoyed your show and thank you for the 5 stars, much appreciated.
A very well-organized service from the moment of purchase to the successful completion of the order, with outstanding communication and excellent customer support throughout the entire process.
Reply from Gigsberg2026-08-03
Hello Agnieszka, We are ecstatic to know that your journey with Gigsberg was a positive one from start to finish and that you received excellent service with clear, fast and effective communications. Our dedicated teams most certainly do go above and beyond to ensure excellent service. Please enjoy your show and thank you for the 5 star review, much appreciated.
Perfect organisation for good prices.
I warmly recommend!!
Reply from Gigsberg2026-08-04
Hi Marcel, Thank you for your recommendation and for the short but concise review. At Gigsberg, we're committed to making the ticket-buying process as smooth and hassle-free as possible, so our customers can simply look forward to enjoying their favorite events. We hope that you had a good time at your event and thank you for the 5 stars, much appreciated.
M
Michelle K · 2 reviews · Experienced 2026-06-11 ·
★★★★★
WARNING! This is a scam site
Still haven’t been paid, 5 months after I transferred the tickets!!
They are completely ignoring my emails for months while keeping my money from the ticket sale, even though they received the buyer’s payment back in April!!
To my review they replied that the payment would arrive “soon” but that is a lie! I really thought they are legitimate but it’s a scam!
Do not buy/sell with this company!
Reply from Gigsberg2026-08-06
Good day, Please be assured that your payment will be processed.
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