Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. https://www.gigsberg.com https://www.gigsberg.co.uk
Written by the business, not verified by us.Gigsberg (gigsberg.com) has a 3.8 out of 5 rating on OK.one, based on 166 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 26% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-09-02.
Reviewers had a great experience with this company. Customers frequently praise the highly responsive customer service and quick support team, noting that agents answer questions and resolve delivery inquiries with exceptional politeness and clarity. Many consumers also point out that tickets are safely transferred and successfully received well in advance, ensuring completely smooth transactions for popular sold-out events. Some reviewers were not happy with delayed ticket deliveries, which often caused considerable last-minute anxiety before attending concerts or matches. A few customers additionally reported receiving unhelpful responses from support agents when seeking assistance or requesting refunds after experiencing issues.
Auto-generated from all reviews of this business. For reference only.Good day Costanza, We are extremely happy to hear that our Gigsberg customer service team provided you with excellent service. Our teams provide quick, effective and clear communication ensuring that tickets are delivered on time. Please enjoy your show and thank you for the 5 star review.
I have never used a reseller before, and so at first I was very anxious. The BTS tickets were easy to find on their website and easy easy to navigate on how to pay for them too. Once I did pay they sent me a confirmation email and an email about their policies and that if I had any worries to email their support team. One of their policies say that you won't be transferred the ticket(s) until the week of the event. And since I'm an anxious person, I did just that lol. The support team were really nice and assured me that they're following Ticketmaster's policy and that, that is how they've always done these things, which made me feel relieved, as, if that's Ticketmaster's way of doing things then I'll let it be lol. Well late last night, I got the emails saying my ticket was ready and waiting to be transferred and I did scream and shout from pure joy because finally!!! I got another email from Gigsberg fulfillment team saying to let them know if everything was alright, and I think that's very sweet of Gigsberg. Please use Gigsberg, they are amazing!!!
Thank you so much Jenaya for this amazing review. Our dedicated customer services team always go the extra mile to ensure that our customers are kept in the know regarding their purchase and regularly follow up to ensure everything is running smoothly. Please note that in our Declaration on our Website, it states that all tickets purchased are guaranteed and secure. We are happy to know that you received your tickets well before your event and we hope that you have a great time at the show. Once again thank you for the amazing 5 star review. Much appreciated.
They got me tickets that were sold out. Specifically Bocelli's Tuscany concert. Despite the ticket price tripling it's better than not having them. I got the tickets about a month after I paid, when they specified I would get it a week before the event. This was so helpful too since I have to plan for the concert which is in another country. I will come back to update this review after I attend the event to make sure nothing goes wrong.
Hi Aaron, That is awesome to hear that Gigsberg could assist you in obtaining tickets for you to enjoy your favorite artist. Our customer services team work very closely with our sellers ensuring tickets are delivered timeously. We are sure that you will have a great time at the show and we look forward to hearing from you after the event.
Gigsberg assuerd I got the tickets and they really helped me get through the whole process.
Hello Patrick, We are delighted to hear that you were privy to the excellent service which Gigsberg constantly provides to our customers. Our Empathetic team go above and beyond to ensure effective communication thus resulting in timely ticket delivery. We hope that you enjoyed your event and thank you for the 5 star review, much appreciated.
Bought tickets and transferred them through Ticketmaster with no issues. Company even reached out through WhatsApp nearer the event time to make sure I had gotten them.
Hello Kirsty, We are delighted to know that your journey with Gigsberg was a seamless experience with no issues and that our dedicated customer services team followed up diligently to ensure that you received your tickets. We believe that clear, prompt and effective communication is essential to providing effective service to our customers. We are sure that you will enjoy your show and thank you for the great review.
Ho acquistato i biglietti per Anna Pepe per Bologna Unipol Arena, sono stati fantastici quelli di Ginsberg, perché c'era stato un errore nella stampa dei biglietti ed ho contattato subito su WhatsApp nella stessa giornata dell'evento e più precisamente qualche ora prima dell'evento e mi hanno assistito velocemente e dir poco sono sati fulminei a rimandarmi i biglietti correti. In poche parole Super Bravi. Grazie Grazie Grazie I bought tickets for Anna Pepe to the Bologna Unipol Arena. Ginsberg's were fantastic, because there had been a printing error. I contacted them immediately on WhatsApp on the same day of the event, more precisely a few hours before the event. They assisted me quickly and, to put it mildly, were lightning-fast in sending me the correct tickets. In short, Super Bravo! Thank you, Thank you, Thank you.
Hi Stefania, Thank you for this amazing review. The Gigsberg teams understand that quick, effective and clear communications is extremely important to maintaining customer service satisfaction and timeous ticket delivery. Happy to hear that your issue was resolved efficiently and we hope you enjoyed the show. Your 5 stars is greatly appreciated.
166 reviews matching
Vivid Seats
viagogo
SeatPick
Hellotickets
Gigsberg UK
StubHub International
Ticombo
TicketSwap