Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. https://www.gigsberg.com https://www.gigsberg.co.uk
Written by the business, not verified by us.Gigsberg (gigsberg.com) has a 3.8 out of 5 rating on OK.one, based on 166 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 26% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-09-02.
Reviewers had a great experience with this company. Customers frequently praise the highly responsive customer service and quick support team, noting that agents answer questions and resolve delivery inquiries with exceptional politeness and clarity. Many consumers also point out that tickets are safely transferred and successfully received well in advance, ensuring completely smooth transactions for popular sold-out events. Some reviewers were not happy with delayed ticket deliveries, which often caused considerable last-minute anxiety before attending concerts or matches. A few customers additionally reported receiving unhelpful responses from support agents when seeking assistance or requesting refunds after experiencing issues.
Auto-generated from all reviews of this business. For reference only.Thea spent hours with us solving our ticket problem, thank you Thea, we wouldn't have been able to go to the concert without her!
Hi Kristina, That is so awesome to hear that our empathetic teams here at Gigsberg went the extra mile to assist you in resolving your issue. Thank you for this lovely review and we hope that you enjoy your show. Your 5 stars are also very much appreciated.
The app the make you download is a little hard to use. I had to change my password 3 times to access it. I’m not sure what the issue is. However, they do help you by texting you on WhatsApp and my ticket did work. I got to see Tame Impala in Stockholm by buying a last minute ticket with Gigsberg!
Hey Jack, we're delighted to hear that we were able to assist you with last minute tickets for the show, we hope you really enjoyed it! Thank you for taking the time to give feedback on our loyalty app. We're sorry you encountered the app during its beta test phase as it is not yet generally released. We fed your comments back to the development team to ensure these points are addressed before the app goes live soon!
I bought resell tickets for Olivia Dean in Dublin. They arrived perfectly in my Ticketmaster account. Then Ticketmaster got in touch and said the venue had been changed and my tickets would no longer work (they disappeared from the app) and that I would have to get in touch with the seller. I was a bit panicky but Gigsberg sorted it out within a couple of hours. Huge thanks to Joyce and Lauren for sorting this - it’s a post A level treat for my daughter so it would have been gutting to miss out.
Good day Cathy, Thank you so much for this wonderful review. We are delighted that you were privy to the high quality of service which our teams at Gigsberg constantly deliver. We hope that your daughter has a fabulous time at the show and once again your 5 stars are much appreciated.
I have received my tickets via mobile transfer on Ticketmaster app. Everything went smooth and way in advance of the event. I am happy with my purchase and experience. Totally recommend it.
Good day, Thank you for your recommendation and we are delighted to hear that your journey with Gigsberg was a smooth and seamless one from start to finish. We are also glad to know that you received your tickets timeously. Please enjoy your event and thank you for the 5 star review.
I had a problem as I could not see my ticket for an event the following day. I wrote an email asking for help and I was helped by customer service within minutes.
Good day, We are thrilled to know that our dedicated customer services team at Gigsberg was able to resolve your issue through quick, effective and clear communications. Please enjoy your show and your 5 stars are much appreciated. Thank you.
I have to say I was very nervous about using a site like this where I knew I was paying a lot of money for tickets but I have to say even though the tickets did not come through until a couple of days before the concert, I did not feel stressed at any point as Gigsberg updated me regularly and reassured me this was normal… they even contacted me on the day to ensure my ticketshad been transferred… would definitely use again 👍
Hello Karen, Thank you so much for the lovely review. At Gigsberg, we believe clear and consistent communication is essential to ensuring customer satisfaction and the timely delivery of tickets. We are delighted to hear that we were able to put your concerns at ease—our team is committed to going the extra mile and keeping customers informed every step of the way. Please enjoy your event and your 5 stars are much appreciated.
Hi Sophie, Thank you for the short but concise review. At Gigsberg we understand that communication is key to ensuring customer satisfaction and timely ticket delivery. Our awesome teams provide quick, effective and clear communications at all times to our customers. We are glad that you received this high level of service. Please enjoy your event and your 5 star review is much appreciated.
It’s the first time I’ve used gigsberg and I was a little apprehensive as I’d read that some people weren’t getting tickets till the last minute. I’ve been waiting for my Olivia Dean tickets with a couple of weeks to go so was feeling a bit nervous but without any prompting gigsberg emailed me two weeks before to say they were working hard to get my tickets sorted and a week later they came through on the Friday and the concert was Saturday Great customer service I have used twice now and both times they contacted me to check I had received my tickets.
Thank you for your great review and five-star rating. We are delighted to hear that you received excellent customer service on both occasions from our dedicated team at Gigsberg. They consistently go above and beyond to ensure tickets are delivered on time and that our customers are kept informed every step of the way. Hope you enjoyed your show and we look forward to seeing you again soon.
The Customer Support was quick and helpful though I did not get the Tickets until the very last day before the concert which was nerve wrecking for me. I don’t think I want to do it again… so my Experience was Bad but still 3 points for the Great Support.
Good day Louisa, Thank you so much for your kind words about Gigsberg’s customer service—we really appreciate it! Just to clarify, ticket availability is not always immediate after account creation. In most cases, official sellers or venues release tickets closer to the event date, which is standard practice across the industry. As noted in our FAQ, tickets are usually delivered 1–3 days before the event. That said, we always work closely with our sellers to get tickets to our customers as early as possible whenever we can. We hope that you will still enjoy your event. Thanks again for your feedback, and we hope you have a great time at your event!
Very disappointing experience. I bought seated tickets for Rosalía in Barcelona and traveled from San Sebastián with two other people. Just hours before the concert, I was told my tickets were not available and was offered standing tickets instead. At that point, refusing was not a real option. Accepting worse tickets under pressure is not acceptable. This shows poor reliability and I would not recommend this platform.
Good day Jordi, We have previously outlined the details of this matter in our email correspondence and provided the relevant information for your review. You were presented with an alternative offer, which you chose to accept. You also had the option to decline this offer and receive a full refund.
I had a great experience with Gigsberg! The whole process was smooth and well organized. The tickets were transferred quickly, and the support team was very helpful and responsive, guiding me step by step whenever I needed assistance. Everything worked perfectly, and I felt reassured throughout the entire process. I definitely recommend them and would use their service again!
Thank you so much for the recommendation Alexandra. We are delighted to hear that your journey with Gigsberg was plain sailing from the beginning until the end, Our empathetic customer services team provides fast, clear and effective communication to all queries received. Please enjoy your event and we look forward to seeing you again soon. Your 5 star review is much appreciated.
Bought tickets to the first merseyside derby at bramley moore. I was impressed with how quickly the customer service was with this company. They answered all questions I had effectively and in a timely manner. Well done!
Hello Lucius, At Gigsberg we understand that communication is key to providing excellent customer services to our customers. Our teams respond promptly, effectively and clearly thus resolving any issues and ensuring timely ticket delivery. We are sure you will have a good time at your event.
Very helpful and clear on how to get the tickets from their instructions via email
Hi Helen, Thank you for the short but concise review. We are delighted to hear that you received a high level of service which Gigsberg consistently provides to our customers. Please enjoy your event and thank you for the 5 stars, much appreciated.
Like easy to get the the tickets Dislike Bloody hard to get rid of tickets. The site is hard to navigate. It's a sold out show and still my tickets have not been sold after one month
Good day John, We can see that your listing is currently active and has not yet been sold on our platform. You are welcome to explore additional avenues for selling your tickets, such as other platforms or social media channels. Please note that there is still a high level of ticket availability for this event, as it has not sold out. There is still time to secure a sale, as the event is scheduled for June.
Purchasing tickets was really easy. Great communication from team at Gigsberg. Would recommend
Thank you so much for your recommendation and we see that you had a seamless experience throughout the process with Gigsberg. We believe that communication is key to achieving complete customer satisfaction and timeous delivery of tickets. Please enjoy your show and thank you for the lovely review and the 5 stars.
Very helpful communication and also could by a ticket on event without any stress 🩵🩵🩵
Hello Petr, We are delighted to hear that your journey was stress-free. This is what we aim for with all our customers when purchasing tickets from Gigsberg. Our amazing teams constantly provide the highest level of service possible. We hope that you will also enjoy your event and your 5 star review is much appreciated.
I had a few issues with getting my tickets due to the O2 app bug. Gigsberg was super responsive, emailing and suggesting back and forth on a Sunday. I truly couldn’t believe how fast, responsible, reliable the entire team was. I used to be super hesitant purchasing tickets via secondary websites but I cannot recommend Gigsberg enough. Truly such a supportive team!
Thank you Fruzsina for this wonderful review. Our fantastic customer services team certainly go above and beyond resolving any issues that may occur and to ensure that our customers receive their tickets on time. We are so glad to know that we could lay your fears to rest and we hope to see you again very soon. Please enjoy your event and your 5 stars are much appreciated.
Worst ever..posting a ticket takes 3 weeks and the only excuse they have is "First arrived first served", run from that site...
Good day, Could you please provide the correct order ID so we can review your case? The information we have doesn’t appear to match our records.
Very successful transaction again buying tickets with Gisberg..really helpful, always checks tickets have been recieved and that ive been able to access them. It's my first port of call to buy tickets. Definitely recommend
Welcome back Michelle and we are so glad that Gigsberg was able to assist you once again and provide you with the excellen6t service that you are so used.to. Please enjoy your event and we hope to see you again soon. Thank you for the recommendation and the 5-star review—we truly appreciate it
Service was very helpful, always available for any issue. Fantastic team, congratulations!
Hello Thais, Thank you so much for your kind words and 5 star review. At Gigsberg our dedicated team strives to resolve any type of issue promptly and efficiently and certainly go the extra mile for our customers. We are glad that you had such a positive experience. Please enjoy your event .
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