Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. https://www.gigsberg.com https://www.gigsberg.co.uk
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Is Gigsberg legit?
Gigsberg (gigsberg.com) has a 3.8 out of 5 rating on OK.one, based on 166 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 26% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the highly responsive customer service and quick support team, noting that agents answer questions and resolve delivery inquiries with exceptional politeness and clarity. Many consumers also point out that tickets are safely transferred and successfully received well in advance, ensuring completely smooth transactions for popular sold-out events.
Some reviewers were not happy with delayed ticket deliveries, which often caused considerable last-minute anxiety before attending concerts or matches. A few customers additionally reported receiving unhelpful responses from support agents when seeking assistance or requesting refunds after experiencing issues.
Auto-generated from all reviews of this business. For reference only.
I have to carry the responsibility for their bugs on the website
I bought tickets to Metallica concert and the website was laggy at that time, and I got an error on checkout and couldn't open the website afterwards, so after a couple of minutes, my friend tried to buy the tickets instead, which he did successfully. But it appeared that I was also charged even though an error did occur. When I contacted their support they told me that no refunds are available and that the only option I have is to resell these tickets, however if you look at their fees, I will not be able to normally return the amount of money I've spent back, because my tickets then would be ~500 EUR (4 tickets) more expensive for the buyer, so I have to sell them with a discount.
So I am stuck now with this problem that wasn't mine to begin with. Gigsberg asked for a screenshot, but I did not have a screenshot, usually people don't do them when an error occurs.
Reply from Gigsberg2026-05-08
Good day, Please be advised that all sales are final, except for cancelled events, and you will not receive any refund for purchases unless otherwise provided under these Terms. Any amendment to any orders after the sale is complete is not possible. You are very welcome to resell your tickets as previously advised. As this is a high-profile event, we are confident that your tickets will achieve a strong resale value. Please contact [email protected] to resell your tickets.
I’m leaving this review after my full experience, and I have to say I’m really satisfied. I purchased my ticket for the Tame Impala concert in Amsterdam on the release date. At first, I thought I might be paying more than usual, but considering the seat I got, the final price was fair.
This was my first time purchasing from this company, and everything went perfectly. After buying the ticket, I received it a few hours later directly from the seller. The whole process was smooth and easy.
I had no issues accessing the venue, and everything worked exactly as expected. Overall, I would rate Gigberg a 100/10 for the excellent service.
I have to say that I will definitely purchase from them again.
Thank you very much for providing such a seamless experience!
Reply from Gigsberg2026-05-07
Hello Ayelen, Thank you for the great review and we are ecstatic to know that your first experience with Gigsberg was an extremely positive one and everything went according to plan. Our customer services team constantly provide the highest level of service possible ensuring complete customer satisfaction and timely ticket delivery. Please enjoy your show and the five stars are much appreciated.
I had a very disappointing experience with Gigsberg.
I purchased two tickets for a football match at Wembley. On the day of the event, both tickets were scanned at the entrance but were rejected, and we were denied access to the stadium.
We contacted support shortly before the match, but instead of receiving any practical help, we were simply referred to an existing PayPal dispute and left without assistance at a critical moment.
As a result, we had to urgently purchase replacement tickets from another seller in order to attend the event.
I also attempted to resolve the issue through PayPal, but the case was not decided in my favor. Based on this experience, I would strongly advise other buyers not to rely on PayPal protection in such situations.
In my case, the service was not delivered, and no effective support was provided.
Please be aware of the risks when purchasing tickets through third-party resellers.
Reply from Gigsberg2026-05-07
Good day, Because the payment was disputed via chargeback, we are unable to provide further assistance.
Received tickets, great customer support throughout
I had successfully received my tickets, and they are now visible in my Ticketmaster app.
Thank you very much. I’m really happy with my experience with Gigsberg and the support throughout the entire process since I had some doubts, but there was support throughout. Everything was clear, smooth, and very helpful.
Reply from Gigsberg2026-05-07
Hello Maya, That is wonderful news! We are delighted to hear that we were able to ease your concerns and provide you with the high level of customer service that the Gigsberg team consistently strives to deliver to every customer. Our teams provide clear, quick and effective service ultimately leading to timely ticket delivery. Please enjoy your show and your 5 stars are much appreciated.
Amazing experience, they make sure you have everything ready and on time. Recommend!
Reply from Gigsberg2026-05-07
Hi Vana, We are so glad that you had an amazing experience with Gigsberg and thank you for your recommendation. Our wonderful customer services team consistently go above and beyond to ensure that all our customers receive top notch service. Please enjoy your show and thank you for the 5 stars, much appreciated.
Great because if I have a problem, you listen to me and resolve it, always. It's very important communicate on whatsapp, u can't imagine how. I don't feel alone, never. I've recommended you to my friends, my family... thank you🙏
Reply from Gigsberg2026-05-07
Good day Norah, Thank you so much for your recommendations and we are delighted to hear that you received excellent service from our teams. At Gigsberg we understand that communication is key and we always strive to provide prompt, clear and effective responses ensuring timely ticket delivery. Please enjoy your show and thank you for the 5 star review.
Because of Gigsberg I was able to purchase some of the last available tickets for A Perfect Circle!
A really easy and quick process accessing the tickets closer to the event date too.
Reply from Gigsberg2026-05-07
Hello Caleb. We are thrilled to know that Gigsberg was able to assist you in a late purchase of tickets for your event and that the process was seamless and stress-free. Our teams always go above and beyond to ensure complete customer satisfaction ultimately resulting in timely ticket delivery, We hope that you enjoyed your show and thank you for the 5 stars, much appreciated.
I purchased my ticket for the Tame Impala concert last November.
When I asked about when I will receive it I got a reply within minutes and I eventually received the tickets hours before the show
Reply from Gigsberg2026-05-05
Hello Yaniv, We are thrilled to know that you received quick, clear and effective communication from our teams at Gigsberg regarding the delivery of your ticket. As outlined in our Declaration, all tickets are secure and guaranteed, so you can always be confident that your tickets will be delivered as expected. We hope that you enjoyed the show and your 5 star review is much appreciated.
Very straightforward no complications & easy to use
Reply from Gigsberg2026-05-05
Hello Bryan, We are glad that to hear that you had a positive and seamless experience with your purchase through Gigsberg . Our dedicated customer services team consistently go the extra mile to ensure that all our customers receive exceptional service and ultimately timely ticket delivery. Please enjoy your event .
Hi Milla, Thank you for the awesome review. Our teams at Gigsberg constantly go above and beyond to provide world-class customer service with excellent communications ensuring timely ticket delivery. We are glad that you received this high level of service. Please enjoy your event and thank you for the 5 star review.
I was really anxious to buy from this website as all the reviews were talking about how it always took a very long time for the tickets to get transferred to them. I did face the same issue, buying the tickets somewhere in november 2025, except I got them a week before the concert in late April 2026 and everything was fair and good. You need to be aware that if the concert is in another country; like in my case; you'll need to buy accommodation and flights before! u receive ur tickets so if you're okay with that, I definitely recommend buying from gigsberg.
Reply from Gigsberg2026-05-04
Hello Eryka, Thank you for your recommendation and we are delighted to hear that you received your tickets well in advance of your show . Our customer services team works tirelessly to ensure timely ticket delivery, Our Declaration guarantees that every ticket purchased through Gigsberg is secure, so you can confidently arrange your flights and accommodation in advance. We hope that you enjoyed your show and thank you for the 5 star review.
Great service, regular updates and excellent customer service
Reply from Gigsberg2026-05-04
Good day Hannah, Thank you for the short but concise review. The Gigsberg team consistently go above and beyond to provide excellent customer service and always keep our customers in the loop. Please enjoy your show and your 5 stars are much appreciated. Thank you.
Contact with Gigsberg was good and they were happy to answer questions about the ticket order.
Reply from Gigsberg2026-05-04
Hi Miika, Our teams at Gigsberg strongly believe that communication is key to achieving customer satisfaction which ultimately leads to timely ticket delivery, Our customer services teams deliver effective, prompt and clear communications at all times. We are glad to hear that you received this high level of service. Please enjoy your show and thank you for the short but concise 5 star review.
I have bought tickets for a top game in Uk and the service has been fantastic. The chat with WhatsApp works very well, the prices were a little bit high but it was a good value for money. Approved.
Reply from Gigsberg2026-05-04
Hello Marco, Thank you for your great review. Our team at Gigsberg consistently provides world-class service, and we’re so pleased you had the opportunity to experience it. Communication is essential to delivering a great customer experience. Please enjoy your show and thank you for the 5 stars.
Bought the neighbourhood tickets for Prague and Lana Del Rey tickets for London last year, didn’t experience any problems on either of those two.
Reply from Gigsberg2026-05-03
Hello Sawyer, That is so awesome to hear that twice Gigsberg have assisted you and both of your experiences were very positive ones. Our amazing customer services team go above and beyond to ensure complete customer satisfaction and timely ticket delivery at all times. Your 5 stars are much appreciated. Thank you.
Very easy to order, great customer service, always a fast response to my messages. Did check with me to see if I had recieved my tickets ok. Great customer service.
Reply from Gigsberg2026-05-03
Hi Sally, Thank you for your amazing review and we are so glad to know that you received our high level of service which we consistently provide to all our customers. At Gigsberg , we believe that communication is key to achieving complete customer satisfaction. Our teams provide fast, effective and clear communications at all times ultimately leading to timely ticket delivery. Please enjoy your event and your 5 stars are much appreciated.
I had an outstanding experience purchasing Ed Sheeran concert tickets through Gigsberg, especially considering it was a very last-minute decision.
I bought two tickets on the day of the concert, and although they weren’t delivered instantly, I reached out to their customer service team via WhatsApp. They responded immediately and handled all my queries in a highly professional and friendly manner, which gave me great confidence.
As promised, I received my tickets in time before the concert and we were able to attend and thoroughly enjoy the show. What truly impressed me was what happened next. The following day, I received an email from Gigsberg informing me that they had processed a full refund due to the slight delay in ticket delivery, along with a sincere apology.
I confirmed with them that we had received the tickets on time and had an amazing experience at the concert. Even then, their team insisted on refunding the full amount, as they considered the delay to be below their service standards. That level of accountability and customer care is genuinely rare.
Within 5–10 working days, I received the full refund as promised.
I’m truly impressed by Gigsberg’s professionalism, responsiveness, and commitment to customer satisfaction. This was my first time using their service, and it definitely won’t be my last. Highly recommended!
Reply from Gigsberg2026-04-30
Hello Shuvrajit, Thank you for your recommendation and we hope to see you again really soon. Your 5 stars are greatly appreciated.
I was little worried as never brought football tickets via resell sites but the team of Gigsberg were amazing! They always checked in and I got my tickets 48 hours before the game I do recommend them great service! This was for the Atletico Madrid V Arsenal great time!
Reply from Gigsberg2026-05-01
Good day, We are delighted that your first experience with Gigsberg was a very positive one. Our dedicated customer service team consistently goes above and beyond to ensure our customers are always informed and supported throughout their purchase. We are also glad to hear that you had a good time at the match. Thank you for your recommendation and your 5 star review.
You are welcome Esin. We are thrilled to know that your journey with Gigsberg was seamless and stress-free. Our amazing teams provide top notch service at all times. We are sure that you will enjoy your event and thank you for the 5 stars, much appreciated.
Gigsberg helped me 3 times to get impossible tickets
Three times I was trying to acquire tickets to concerts where it was really impossible to get them. They were immediately sold out in a few seconds. Namely: Dua Lipa, Gracie Abrams and Rosalia in Belgium. However, each of these three times I managed to get the tickets via Gigsberg. Yes, most of the time they are significantly more expensive, but for me it is still OK. I was very happy to be able to get the tickets to the shows of these artists.
One of these times the waiting for the tickets was a bit intense, since the ticket arrived only one day before the event. However, I knew that this can be the case and was calm after two successful past collaborations with Gigsberg. And they delivered again.
What I really like about them is quick, supportive, kind and calm communication, which leaves you assured about a successful outcome.
I have one more ticket bought via Gigsberg. Fingers crossed that this experience is also positive. Otherwise I will come here to write a bad review. :D Hopefully will not be needed.
Reply from Gigsberg2026-04-30
Good day, We are delighted to hear that Gigsberg is your go-to platform for securing tickets, and that we have been able to find tickets for all your shows. Our awesome customer services team always provide reassurance to our customers and certainly go above and beyond and provide quick, clear and effective communication thus ensuring timely ticket delivery. We are glad that you have only had positive experiences with us. Please enjoy your upcoming show and your 5 stars are much appreciated. Thank you.
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