Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. https://www.gigsberg.com https://www.gigsberg.co.uk
Written by the business, not verified by us.Gigsberg (gigsberg.com) has a 3.8 out of 5 rating on OK.one, based on 166 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 26% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-09-02.
Reviewers had a great experience with this company. Customers frequently praise the highly responsive customer service and quick support team, noting that agents answer questions and resolve delivery inquiries with exceptional politeness and clarity. Many consumers also point out that tickets are safely transferred and successfully received well in advance, ensuring completely smooth transactions for popular sold-out events. Some reviewers were not happy with delayed ticket deliveries, which often caused considerable last-minute anxiety before attending concerts or matches. A few customers additionally reported receiving unhelpful responses from support agents when seeking assistance or requesting refunds after experiencing issues.
Auto-generated from all reviews of this business. For reference only.DO NOT USE! WE HAVE BEEN SCAMMED. SCAM even the tTravelled from the UK to Paris for a system of a down concert, bought 2 tickets. One ticket worked, the second ticket didn't work. Im now stuck outside in a country im not familiar with, whilst my partner was allowed in. Been 2 weeks now still not resolved
Good day, We have communicated with the lead ticketholder by email.
Very good night
Hello Linda, We are so glad to hear that you had a positive experience with Gigsberg from start to finish and that you enjoyed your show. Our customer services team consistently strive to provide the highest quality of service with effective communication ultimately leading to timely ticket delivery. Thank you for the 5 star review, much appreciated.
Terrible experience. My boyfriend purchased tickets for the Bad Bunny concert in London from gigsberg months before it was gonna happen. I travelled internationally to get to London, spending money and time. The whole time customer services kept making excuses for the terrible delay saying they didn’t know when tickets were gonna come even tho we already paid. I’m not putting all the fault on Gigsberg but I find extremely disrespectful and unprofessional to create a business based on uncertainty. I know that’s how second marketplace works but I think NO ONE should go through what we went through. They assured us tickets were gonna be there multiple times, HOURS before the event they told us the ticket selected where not available anymore and moved us to a closer area. Only when the concert already started (we didn’t even bothered going outside the venue cause we knew those tickets were long gone) they updated us saying the new tickets weren’t available anymore and asked us if we were alright with any ticket. Mind you as I said, the concert was already started. We staid weeks stressing out and going back and forth with customer services kept making up excuses. My boyfriend just asked for a refund and they automatically just said “here’s your tickets” aka random tickets in a spot that was never mentioned, 45 minutes after the comcert started. Unbelivable service and money stealing, will definetly be handling the metter separately and find a way to get at least a partial refund. Disgusting.
Good day, We requested information from you in order to assist you, which has not been received. Please provide us with your Gigsberg order number.
I bought tickets for Bad Bunny more than a year ago, in April 2025, and today I have the show. The event was scheduled for 5:00 p.m., and only at 3:20 p.m. on the same day — just 1 hour and 40 minutes before — I finally received the tickets. This came after I had been writing since Tuesday (for six days straight), repeatedly asking “Where are my tickets?” and I never received any response. I was only told that they would arrive. You can imagine the level of stress and frustration this caused, as well as the extremely poor service. I do not recommend this at all. Do not waste your money or your time. The only thing you will get is stress and unnecessary anxiety.
Good day Carolina, We sincerely appreciate your patience throughout this process and understand that waiting for tickets, particularly so close to the event, can be both stressful and frustrating. As Gigsberg is a secondary ticket marketplace, tickets are supplied by individual sellers, and we are therefore unable to guarantee immediate delivery following the placement of an order. It is standard practice within the secondary ticketing industry for the original ticket issuer or venue to release tickets much closer to the event date. In some instances, tickets may only become available on the day of the event.We fully appreciate the concern this caused you, and we regret any anxiety you experienced while waiting for your tickets. Throughout this period, our Customer Service Team remained in contact with you and advised that your tickets would be delivered as soon as they became available, which they ultimately were.As outlined in our Declaration on our website all tickets purchased through Gigsberg are guaranteed to be valid and secure, and we remain committed to ensuring our customers receive their tickets in time for the event. We hope that you enjoyed your show.
They tuve you Credit, so you can use it to buy tickets. They have payback guarantee whatever it happens. I recommend it
Hello Luis, Thank you for your recommendations and we are happy to know that you had a very positive experience with Gigsberg. Our customer services team always provide the highest level of service possible. Please enjoy your event and thank you for the 5 star review, much appreciated.
IF I COULD GIVE THIS BUNCH OF CROOKS LESS THAN ONE STAR I WOULD. DO NOT BUY TICKETS FROM THEM THEY ARE SCAMMERS OF THE WORST KIND. PLAYING ON THE MINDS OF DISABLED PENSIONERS. Brought tickets for Barry Manilow in September and paid £834.00. Told that tickets would be forwarded electronically nearer to the event. Then with only a couple of weeks until the concert at the O2 Arena that the policy had changed and that paper tickets were to be issued. Paper tickets did in fact arrive and we were set for the event.Arrive at the O2 and showed tickets to the attendees there who said that they were really good seats. When we arrive at the entrance we were advised that the “tickets were not scanable and that we had to go to the box office and exchange them. After over 1 hour wait we arrived at the window and were asked for our names, seat numbers, aisle and area of seats, only to be told that these tickets were NOT REGISTERED IN OUR NAMES AND THAT THEY WERE INVALID. The attendant issued me with a piece of paper which advised me to contact the ticket supplier (which I have done), to contact the Police (which I have done) and also contact my bank (which I have done). The ticket supplier advised that because I did not contact them whilst I was being refused ticket entry at the time that I do not fall within there scope of REFUND, BASICALLY IT IS ALL MY FAULT. I was fortunate enough to have sufficient funds to buy two new tickets for the show, thus enabling my wife who has been a life long fan to see her MAN ONE LAST TIME. Others in the queue were less fortunate and had to go home. I was told today that I do not fall into there scope of refund, I am not letting this go I will continue until I have a satisfactory result and will go to every agency possible to ensure CROOKS LIKE THIS DO NOT GET AWAY WITH ROBBING PEOPLE OF THERE HARD EARNED CASH. GEORGE To go on from this, there response is laughable, they think by giving the customary response that I will just go away. I will not allow a BUNCH OF ROBBING TICKET FRAUDSTERS GET AWAY WITH IT. I do not accept there response, how can you make a phone call whilst at the event to sort out FRAUDULENT TICKETS WHEN I HAVE A VERY DISTRAUGHT DISABLED WIFE WHO IS BEING TOLD SHE WOULD NOT BE ABLE TO SEE HER HERO FOR THE VERY LAST TIME. EVERYONE WHO HAS HAD DEALING WITH THIS COMPANY SHOULD NOT LET THEM GET AWAY WITH IT. THIS IS NOT GOING TO REST, I WILL NOT BE BRUSHED OFF WITH THERE PATHETIC SHORT FIRE RESPONSES. HAVE SOME RESPECT FOR YOUR CUSTOMERS, DO NOT TREAT THEM ALL AS FOOLS AND DO NOT SELL FRAUDULENT TICKETS IN FUTURE LET US CLOSE THIS BUNCH OF CROOKS DOWN. GEORGE THE FRAUD SQUAD HAVE NOW HANDED ALL OF MY EVIDENCE TO THE POLICE SO GIGSBERG YOU BUNCH OF CROOKS EXPECT THE KNOCK ON THE DOOR REFERENCE NUMBER IS RF26******952C MAYBE YOU WILL STOP ROBBING PEOPLE.
Good day George, As previously communicated via email, we have already clarified this matter with you.
Ordered last minute tickets to see metallica. I was nervous as the reviews weren't great for the site but I had no issues. Customer service was excellent very fast responses on both the email and WhatsApp chat and tickets were easily accessed. Very pleased with this service.
Hello Rebecca, We are pleased to hear that you had a positive experience with Gigsberg. While reviews can be helpful, there is no substitute for experiencing our service firsthand and forming your own impression based on the quality of support and service received. Our dedicated teams constantly go above and beyond to provide the highest level of service. Thank you for the great review and your 5 stats are much appreciated.
They change the type of view from free view to limited view while you are paying, and then they tell you you cannot change tickets or upgrade them. This is shady. Evil.
Good day, We requested your Gigsberg order ID in order to assist you, but we have not received this information as yet.
If you're a risk-taker and afraid of nothing, this website is perfect for you. Let me tell you my story. I paid for concert tickets on this site in September. They spent a week confirming my payment without providing any information at all. Finally, when the payment was confirmed, I received a purchase confirmation. However, I did not receive the tickets. For eight months, the site's customer support repeatedly lied to me, claiming that the tickets had not yet been released for sale, even though they had already sold out on the official website by the time I made my purchase. I received my concert tickets only two weeks before the event. This does not violate their policy, which states that they may send you your ticket as little as 24 hours before the event. The terrible service and customer support that openly lies to you only make the experience even worse.
Good day Illia, We would like to clarify that Gigsberg is a secondary ticket marketplace, and within the ticketing industry it is not uncommon for tickets to be delivered closer to the event date, depending on when they are received from the seller.In your case, the tickets were successfully delivered on 29 May, well in advance of the event. We understand that waiting for tickets can be concerning, but we fulfilled the order within the expected delivery timeframe and ensured that the tickets were available before the event took place.We are committed to providing accurate information and transparent communication throughout the purchasing process.
Great service and a good price. I’d recommend Gigsberg for all your tickets 🎫 .
Hello Richard, Thank you for your recommendation and we are so glad that you received our top notch service that our dedicated teams at Gigsberg always strive to deliver. Please enjoy your show and thank you for the 5 star review, much appreciated.
Good customer service, very friendly and fast responding.
Hi Nassim. We are delighted to know that our teams at Gigsberg provided you with excellent customer service . We understand that fast, effective and clear communications are key to ensuring timely ticket delivery. Thank you for your great review.
Hello Moh, we are extremely glad to hear that you had such a wonderful experience in your journey with Gigsberg and that the entire process was seamless. Our dedicated customer services team consistently strive to provide excellent service thus ensuring timely ticket delivery. Your 5 star review is much appreciated, thank you.
This is scam. Stay away. All good reports are fake
Good day Petter,Please be assured that we are a legitimate and reputable secondary ticket marketplace. We are committed to providing a secure platform for customers to buy and sell event tickets. . Please be advised that you have been fully refunded.
Kept updated regularly and received my ticket for champions league final in Budapest 24hrs before the event, customer service was exceptional throughout and would purchase again 100 percent
Hello William, We are thrilled to hear that you were pleased with the level of service you received. At Gigsberg, delivering an exceptional customer experience is at the heart of everything we do. Our dedicated team works tirelessly to ensure that every step of the process is smooth, efficient, and stress-free, and we are delighted that this was reflected in your experience. We look forward to seeing you again soon. Your 5 stars are much appreciated.
I will never use Gigsberg again. We purchased tickets for a Kanye West concert months in advance and travelled from Denmark to the Netherlands specifically to attend the event. Despite having a confirmed order, Gigsberg informed us only shortly before the concert that our original tickets were supposedly no longer available. What followed was days of uncertainty, conflicting information, and no concrete answers. Different customer service representatives handled our case, and we often received different messages depending on who replied. At no point did it feel like anyone had ownership of our case or was actively working to resolve it. We were offered replacement tickets that were clearly worse than the ones we had purchased. At the same time, tickets for the same concert were still being sold on Gigsberg’s website, making it difficult to understand why comparable replacements could not be secured immediately. The most frustrating part was how long it took to get a clear answer. We repeatedly received messages saying that Gigsberg was still “checking with the seller” and would update us later. Meanwhile, we had already travelled internationally, booked accommodation, and spent money based on the expectation that our tickets were secure. It was only the evening before the concert that we were finally told that the original tickets would be provided after all. The tickets themselves did not arrive until the day of the event. Yes, we eventually received the tickets and attended the concert. However, when customers purchase tickets months in advance, they should not have to spend the days leading up to the event wondering whether they will be able to attend at all. The tickets were delivered at the very last moment, but the communication, lack of transparency, contradictory information, and unnecessary stress made this an unacceptable customer experience. I cannot recommend Gigsberg and will not use this platform again.
Hello Tobias, While occasional issues can arise in any situation Gigsberg is committed to finding solutions for our customers. In this case, we offered you tickets for an alternative date as a replacement option. As you chose not to attend on that date, our team continued working with the seller to secure the tickets originally purchased and did everything possible to ensure they were delivered as expected. While the original tickets were delivered as purchased, the primary ticket provider released them later than expected, which affected the delivery timeline.
AVOID AVOID AVOID! My experience with Gigsberg was extremely disappointing and I would strongly advise others to think twice before purchasing tickets through this platform. I purchased Champions League Final tickets specifically advertised as being in Block 308 – the Arsenal section of the stadium. After paying thousands of pounds, the tickets that arrived were actually for Block 327 – on the PSG side of the stadium. When I raised this issue with Gigsberg, I was told that the tickets fell within the “same category.” When I challenged this explanation, the response I received was simply: “Just don’t wear an Arsenal shirt.” That response alone demonstrates a complete disregard for what customers are actually paying for. Supporters purchase tickets in specific sections for a reason, particularly for high-profile matches where segregation between fans is important for both atmosphere and safety. I requested a chargeback due to the tickets not matching what was advertised, but was unsuccessful. In my view, the way this transaction was handled was misleading and left me significantly out of pocket. If you’re considering buying tickets through Gigsberg, be aware that the seat location you pay for may not be the seat location you receive, and resolving the issue afterwards may prove extremely difficult. One of the worst ticket-buying experiences I’ve ever had.
Good day Paul,, We have previously responded to this matter via email and explained our position in detail. You received the tickets exactly as purchased, as no fan side designation was included in the original listing.
SCAM SCAM SCAM, do not buy your tickets here. Overpriced secondary reseller. 8 months waiting for my tickets, then they say they don’t have the seats I purchased and offering other ones that are not as good as the one we purchased….. still waiting!
Good day Jose, Please be advised that you will receive tickets for your event which is in July. It is not uncommon in the secondary ticket marketplace for tickets to be delivered closer to the event date. Regarding the price of tickets, please be advised that we do not set the price, the sellers do. The declaration on top of the website says: "Gigsberg is a secondary ticket marketplace. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value" - the price is a question of supply and demand and is set only by the seller of the ticket(s). Rest assured our teams are working very closely with the seller to provide you your tickets which you have purchased.
I sold my tickets through gigsberg. After being told I would receive payment 14 days after the event they have stopped replying to emails and still not received my payment after 6 weeks of waiting
Good day, You have been paid for this sale.
This is the worst place to order tickets from. Not only do they inflate the price as a scam reseller site but they put an inflated fee on top of the tickets too. After you purchase the tickets they send you an email saying that it takes up to 72 hours to approve and send you the tickets. Their customer service is nonexistent. They're the worst. If you want hours of anxiety about whether or not they will deliver your tickets in time, this is the site for that. STAY AWAY FROM THESE RUDE LYING SCAMMERS. THEY'RE CHEATERS ON ANOTHER LEVEL. They have no idea about what's going on with the concert. They only resell tickets for an enormous price. YOU HAVE BEEN WARNED. I will attempt to add the conversation screenshot here so you can see what they are like really.
Good day ,Gigsberg is committed to transparency throughout the purchasing process. All applicable ticket prices, fees, and charges are clearly displayed before an order is completed, allowing customers to review the full cost prior to checkout.In some instances, payments are subject to additional verification or approval by the customer's bank. As these processes are managed entirely by the financial institution, they are outside of Gigsberg's control and cannot be expedited by our customer services team who always provide excellent customer service and are very knowledgeable about events taking place. Our website clearly states that all tickets purchased through Gigsberg are guaranteed and secure. While our customer support team is always available to assist customers and strives to provide the highest level of service, there are certain aspects of the transaction process—such as bank authorization procedures—that remain beyond our ability to influence. We remain confident that accurate information was provided throughout the transaction and that our team acted appropriately in assisting with the order.
Have been trying to get a refund for a year and a half for a concert that never happened. It was "postponed" with no updates ever given and the artist/band was denied entry into the country. Despite this a refund has been refused due to sketchy terms and conditions. Have contacted citizens advice and will be taking this further potentially leading to small claims court. Would never use this company again or recommend it.
Good day, We have outlined our position on the refund request in our previous email communications. The event has not been cancelled but postponed which is beyond the control of Gigsberg,
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