Gigsberg

Scam, beware!

This is a scam site. They sell tickets they don't have, hiding the fact that they are not the official seller, and even actively creating the deception that they are. DONT BUY TICKETS THERE

Will definitely use again!

Great communication easy to book got my tickets 8 days before the event!

Sold My Tickets, Never Got Paid

If I could give 0 stars, i would I sold tickets through Gigsberg for the event that took place June 11 and, according to their own payment policy, my payout should have been processed weeks ago. Instead, I am still waiting to be paid. I have sent multiple emails, including a formal notice with a deadline. The deadline has passed, and I have received neither my payment nor a single response. What I find unacceptable is the double standard. When you buy tickets through Gigsberg, your card is charged immediately. But when it's time for Gigsberg to pay the seller, they simply stop responding and keep your money. I am now forced to escalate this matter through consumer protection authorities and other available legal channels. EDIT: I have received my payment on July 23. after multiple emails, a formal notice, and a public review. Also, the lack of communication is juste rude.

Very easy and honest

The process was really simple to get the tickets. I was a little anxious that they weren't transferred quickly but they weren't released until later in the year and 4 days before the concert I received a notification and clear instruction for how to get them. Anytime I raised a query Gigsberg replied in minutes with reassurance. I would definitely recommend them and would use them again in the future

Very professional and helpful service

Gigsberg managed to get me front row…

Gigsberg managed to get me front row seats to an event that was otherwise basically sold out at every other official and secondary market . They contacted me while I waited assuring me all was well . This is not the first or last tine I will ise their service .

easy and convinient

Anette Wattø ScheiNorway · 2 reviews · Experienced 2026-07-19 · Posted 2026-07-19

This is just top notch

This is just top notch! I was a bit stressed abd worried about the tickets, as me and my daughter are traveling from Norway to see the concert. My emails were answered and i was assured about everything. I recieved the original tickets through the O2 event app directly. Such a great experience- will buy tickets here again!😊

Excellent company

Excellent company, incredible customer support. Bit stressful when you don’t receive the tickets until the day of the event but they were very reassuring and followed through on all they said in email exchanges. I have only used them once but it was honestly brilliant customer support when I was stressing about not having the tickets until the day of the actual event.

NO REFUND FOR CANCELLED KANYE WEST CONCERT - ORDER ID 4866818

bought tickets for the Kanye West concert in Reggio Emilia, which was officially CANCELLED. I requested a refund months ago under Gigsberg's Guarantee Conditions, but I have received absolutely nothing. Support is ignoring me and Klarna cannot help. This is unacceptable. I want my money back immediately. Order ID: 4866818 If anyone has had a similar experience write it down

Liars and scammers

I booked 2 tickets back in January for Kanye west in Italy totalling 600 euro. The event was cancelled. Not fault of Gigsberg but they contacted me offering me a refund I accepted this was the beginning of June l. They said it would be 28 working days I have not received anything. They raised it to my bank then cancelled the refund on their end. Their live chat function constantly directs me to their accounting department who has never replied to any of my 31 emails over the span of 3 weeks. I then asked to raise a complaint. They directed me to their compliance department. I emailed them multiple times they did not respond or acknowledge my complaint. I have raised a dispute with my bank who said they contacted Gigsberg . Gigsberg then upon hearing that my bank was involved said they have raised the payment again. My bank has yet again confirmed this to be a lie. The service is absolutely disgusting. They are nothing but liars and scammers. I also found out that the company is only of 9 employees and they have a habit of taking people hard earned money and not supplying the products purchased. They use fake names in their emails and do not respond to general customer complaints. I will get my money back I know this one way or another but please please do not use this site they do not care for their customers nor do they care about their customer service. Their live agent chat service is nothing short of a joke designed to deflect the blame and their job role. “Angie” from compliance is useless. “James” on the live chat is useless “Oscar” on live chat is a liar. I have screenshots of all my correspondence with them to evidence all of this. This company is a joke.

I have never used a secondary site…

I have never used a secondary site before to order tickets, so I was quite dubious. However, I have just received my tickets for the event that is next week and whenever I had a query or I was concerned about not receiving them, I would email and the response time was so fast and prompt! They reassured me and told me how to access my tickets once they had been sent through. They was so helpful and I can confirm it is legit!!! Would definitely use them again, thank you!

Contradictory rules, terrible support, and completely ignored!

I bought Ariana Grande tickets for London through Gigsberg for over £830. Since the AXS transfer for this event was already fully open and other secondary platforms transferred tickets instantly at that time, I simply wanted to know if my tickets were on AXS or Ticketmaster. I just wanted to know whether I would get them soon or if I had to wait. Gigsberg refused to tell me, claiming this basic detail was "confidential." I honestly do not understand this lack of transparency. Sellers are required to provide proof of ticket ownership before they can even list them. Furthermore, Gigsberg has to be in contact with the seller to ensure the transfer actually happens. Therefore, they MUST know exactly which platform is being used to transfer these tickets. Claiming that the platform "has not been assigned yet" makes absolutely no sense. Because this lack of transparency made me extremely nervous as an international traveler, I asked to cancel the order. They flatly refused, saying they only guarantee delivery by the day of the event. Their suggestion was that I should just "resell" the tickets on their platform. When I pointed out the massive contradiction in their terms (their rules state the resale window closes 4 days before the event, making it impossible to sell tickets you might not receive until the day of the show), the support team simply decided to end the chat on me!! Despite this incredibly frustrating experience, I decided to remain calm and keep the tickets instead of immediately filing a credit card chargeback. I reached out one last time, explicitly asking them to stop sending automated messages and to just answer my simple question about the platform. Their response? They instantly replied with yet another generic, copy-pasted template claiming "the application has not been assigned yet." They are actively dodging questions and treating paying customers like fools. It doesn’t feel like you’re actually talking to a real human. If you’re already deciding to get tickets through resellers, please avoid Gigsberg at all costs! Tickets on there are much more expensive than on other marketplaces. Would understand if the support and the website wouldn’t be this terrible.

They change my tickets

PayPal saves me They changed my tickets, and didn't propose a refund or a change of place correctly. Worst ever never again. They change my places selling my first tickets, and offered a solution not together (i bought two tickets together side by side) and today they offered two tickets side-by-side but in a left ugly visual condition and when you ask them to refund they say they cannot and they are only seller for the owner of the ticket so they sell ticket for others and probably they even don’t know about the Real possession of the ticket, real real terrible and they communicate this only a few days before the concert or the event. I can tell for sure, I won’t buy from this website. So pay attention you won't get the ticket and the money back. Today PayPal saved me! They give me the money back thanks to PayPal. Terrible experience with gigberg and concert and experience ruined.

Gr8 communications

AVOID AT ALL COSTS

AVOID AT ALL COSTS I bought 6 tickets for My Chemical Romance a year ago. All I can say is very disappointing experience. I spent over £1,000 on 6 tickets and, when my circumstances changed, I followed Gigsberg’s advice to resell them on the platform which they rejected. After months of emails, I discovered the tickets could not actually be officially transferred due to restrictions I was never aware of before buying. Gigsberg offered no meaningful solution and repeatedly avoided answering where this limitation had been disclosed before purchase. I would think very carefully before buying through this platform and buy through a reputable company!

If I could rate 0 I would.

If I could rate 0 I would. DO NOT USE THIS COMPANY! I spend over €900 on an event for it to be cancelled. I requested a refund on the 1st of June to which I am still waiting to receive as the “finance team” are handling the situation. It is MY money that they are withholding from me and my family. We have also had to pay out of pocket for an event in Italy were from the uk. For an event that hasn’t gone ahead and a company that are refusing to refund me. We are now looking at taking legal action. DO NOT USE IF YOU WANT TO LOSE ALL YOUR MONEY! SCAM

Scam

We bought 3 tickets for System of a Down in Paris on Thursday last week. We travelled there from Glasgow, spent money on flights and an AirBnB, and had saved up to make a long weekend of it. I had emailed several times to enquire as to when we would receive tickets, each time being assured our tickets would definitely be there on time. They eventually arrived just after 2pm on the day of the gig, but when we got to the stadium we were told that one ticket had been used at venue opening time (2pm), and one wasn't even a valid ticket. My husband's ticket was the only one that worked. After forking out over 300 quid at the door we got in to the only area not sold out yet, which meant my husband saw the gig alone. Extremely stressful, would never use this site again. Thank God our bank helped us try and claim some money back!

Worst third party site I have ever…

Worst third party site I have ever used. Great at getting back to you and telling you ‘they’re doing everything they can’, but that’s absolute nonsense. I am 6 hours from the gig and don’t have tickets for what I bought a month ago. Blaming the seller and doing nothing to step in and rectify this. Buyer protection does not exist. Please do NOT use Gigsberg. Woeful company.

This website is not necessarily a scam…

This website is not necessarily a scam website but frequently used by scammers. Gigsberg are not ethical or responsible when dealing with reports of scammers. Common scam is, you buy 2 tickets to a gig. The seller actually buys 1 ticket and an early access pass (not 2 tickets). They use the early access pass and enter at 2pm. The scammer then sends the tickets to gigsberg. You get sent 1 tickets and an early access pass (not the 2 tickets you paid for). Then when you arrive at the venue. The ticket has been used and you can’t get access. Gigsberg rely on the customer getting the money back from the bank. Scammer and Gigsberg win and make money. Update- See Gigsberg reply below which is a lie, sums up their attitude and is a great example of the issue using them. Because the ticket purchased was not in my name or email. There would be no way to verify that the tickets were send one week in advance without the event details and correct booking details.