Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. https://www.gigsberg.com https://www.gigsberg.co.uk
Written by the business, not verified by us.Gigsberg (gigsberg.com) has a 3.8 out of 5 rating on OK.one, based on 166 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 26% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-09-02.
Reviewers had a great experience with this company. Customers frequently praise the highly responsive customer service and quick support team, noting that agents answer questions and resolve delivery inquiries with exceptional politeness and clarity. Many consumers also point out that tickets are safely transferred and successfully received well in advance, ensuring completely smooth transactions for popular sold-out events. Some reviewers were not happy with delayed ticket deliveries, which often caused considerable last-minute anxiety before attending concerts or matches. A few customers additionally reported receiving unhelpful responses from support agents when seeking assistance or requesting refunds after experiencing issues.
Auto-generated from all reviews of this business. For reference only.Tickets came when they said they would, good comms along the way
Hi Adrian, At Gigsberg we believe that communication is key to maintaining good customer service and timely ticket delivery. Our teams provide fast, clear and effective communications at all times. We are glad that you were privy to this high level of service. Please enjoy your show and your 5 star review is much appreciated.
Great! very helpful with information and responding quickly.
Thank you for your short and concise review. Our teams at Gigsberg are committed to providing timely, clear, and effective communication, ensuring that customers receive the highest standard of service and support at all times. Please enjoy your show and thank you for the 5 stars, much appreciated.
I feel completely misled by Gigsberg. One of the reasons I purchased tickets through their website was because they clearly state that tickets bought through Gigsberg can be resold on their platform. I even have a screenshot from their website which says: “Gigsberg is happy to offer the opportunity for you to resell your ticket by clicking on the Sell Tickets link on our website.” Unfortunately, due to illness, I could no longer attend the event and contacted Gigsberg to resell my ticket. I was then told that resale for my event was “not available at the moment” and was advised to sell the tickets elsewhere or on social media. I want to make it clear that I never asked for or expected a refund. I simply wanted to use the resale service that Gigsberg advertises on its website so I could try to recover some of the money I had spent. When I pointed out that their website says tickets can be resold, they changed their explanation and said that some events do not allow resale by independent sellers and referred me to their Terms & Conditions. At no point before purchasing was this made clear. To make matters worse, when I asked when I would receive my tickets so I could sell them elsewhere, they refused to provide any information and simply repeated the same generic response over and over. When you’re spending hundreds of pounds on event tickets, it’s important to be able to trust that, if your circumstances unexpectedly change, you can use the resale option that was advertised when you made your purchase. That reassurance was a significant factor in my decision to buy through Gigsberg, so being told afterwards that I couldn’t use it was extremely disappointing. I understand that some events may have restrictions, but advertising that customers can resell tickets and then refusing to allow it when needed is, in my opinion, misleading. If there are exceptions, they should be made clear before people buy tickets, not after. I have screenshots of the information displayed on their website, along with the full email correspondence with Gigsberg, to support everything I’ve said in this review. Based on my experience, I do not find Gigsberg to be a trustworthy company, and I would encourage anyone considering buying tickets from them to read the Terms & Conditions very carefully and not rely solely on the information displayed on their website regarding ticket resale. Martin Doyle
Good day Martin, Please be advised that our T&C do state that some events are not eligible for resale on our platform . You are of course welcome to resell your tickets on a different platform or on social media even if you have not yet received the actual ticket , as tickets are delivered closer to the event date.
I sold 2 tickets through Gigsberg — Metallica, Puskás Aréna, 13 June 2026 (order 4913771, listing 2299554). The buyer received the tickets, the order has shown status “Paid” for over six weeks, and I still have not received a single złoty of the 1818,18 PLN I am owed. By Gigsberg’s own rules this is badly overdue. Their support quoted me 14 business days after the event. Their own Help Center says 28 days. Both deadlines passed weeks ago. What makes it worse is the runaround. First I was told to set my payment account as “default” — done. Then to mark my address as “default” — done. Then that they had “notified their financial merchant” and I’d be paid “shortly.” Every single reply moved the goalposts. And the moment I sent a firm email asking for one thing — a concrete payment date — they went completely silent. No response for over a week, from a team that had previously answered the same day, every day. This is not a technical delay. This is a company sitting on money it does not even dispute it owes, and disappearing the instant it’s asked to commit to a date. And I am clearly not alone: other sellers describe the identical experience for the same June 2026 events, down to the same scripted line — “your payment will be processed shortly.” From a seller’s side, this has been one of the most unprofessional experiences I’ve had with any platform. If you are thinking of listing tickets here, understand that “Paid” on your dashboard does not mean the money will ever reach you. Gigsberg: order 4913771. Pay the 1818.18 PLN you owe me. I will update this review the day the money actually lands in my account — and not one day before. Update: I had asked your support for lots of times, trying to get any kind of proof of payment, however, I still haven’t received any response.
Please be advised that this was already paid to you on 27/6/2026. Please check withy your bank.
I received the ticket in time and they kept in contact with me to ensure that the process well. Great customer service.
Good day, Thank you for sharing your positive experience with us that you had with Gigsberg . Our teams understand that communication is very important with our customers thus providing exceptional service at all times and ensuring timely ticket delivery. We hope you enjoyed your show and thank you for the 5 star review.
Where to begin! When my partner purchased tickets to Luke Combs (months after it had sold out) from Gigsberg I had my concerns. Especially when reading the recent reviews and for months I refused to let myself get excited until I knew for sure. On various occasions, I contacted Gigsberg "just to make sure" and each time they left me feeling calm and reassured, with quick response times and easy contact via WhatsApp. The customer service and communication was exceptional. A week before the gig, we received an email to say our tickets were ready, and to our surprise (as they said PDF tickets), the tickets were sent across via the Ticketmaster app and were both in our name. It was real now. We downloaded the tickets to my phone, and headed off to Edinburgh. Stating "if we get in without any issues I'll be writing a smashing review" and that is exactly why I am here. The service, booking and ticket process through Gigsberg was fantastic. We faced no issues and though I'm sure others have, you have to look at Gigsberg as if it was a platform such as Ebay, the company themselves and the service is brilliant but sometimes you might run into a seller that isn't quite as good. Gigsberg, we cannot thank you enough and we highly recommend you. I truly had the best night of my life, a night that wouldn't have been possible without this platform.
You are very welcome Beth and thank you for this amazing review as well as your recommendation. At Gigsberg, we are dedicated to making every customer's experience as smooth and enjoyable as possible. Our teams work tirelessly alongside our sellers to help ensure tickets are delivered promptly, enabling customers to focus on enjoying their event. We hope to see you again soon and once again thank you for your 5 star review.
We recently had an unauthorised transaction go through on our account for a ticket order we didn't make. Gigsberg's team responded quickly, carried out a security review, cancelled the order, and confirmed no tickets had been issued. They kept us informed throughout and pointed us in the right direction to recover the funds through our card issuer, and we've now received a full refund. It's reassuring to deal with a company that takes fraud seriously and acts fast to sort things out. Thank you to the Gigsberg team for the help.
Hello Susan, We always act in our customers' best interests and are fully transparent whenever an issue arises or something is not as it should be. Thank you for the amazing review and for the 5 stars, much appreciated and we hope that we can be of assistance to you in the future .
Got a ticket for the weekend everything went smooth from customer support to the concert!Cheers🍻
Hi Emanuil, We are thrilled to know that your journey with Gigsberg was a great one from start to finish. Our teams are committed to providing the highest level of service, ensuring that our customers can attend and enjoy their events with confidence and without unnecessary inconvenience. We are sure you had a wonderful time and thank you for the lovely review and the 5 stars.
Amazing service from these guys! Can’t recommend enough. Will definitely use again!
Good day Julie, Thank you so much for your amazing review and we hope to see you again very soon. The teams at Gigsberg constantly go the extra mile to ensure customer satisfaction and ultimately timely ticket delivery. We hope you enjoyed your show and we appreciate the 5 stars.
Ordered tickets easily on the website as it was simple enough to navigate, our tickets became “unexpectedly unavailable” however we were given upgraded tickets at no extra cost and we were sooo much closer to the stage! Amazing night last night. My only issue through the whole thing was the tickets didn’t arrive till the day before while I know it says this is expected it still made me anxious after reading some of the reviews however we had no issues what so ever with our tickets. Customer service was top notch(I pestered them through WhatsApp on numerous occasions leading to the concert date) they messaged back promptly and provided answers to any of the questions I asked. Overall would use them again
Hi Susan, Please be assured that as per our Declaration all tickets are guaranteed and secure at Gigsberg so our customers know that they will receive their tickets even if it is close to the event, which is how a secondary ticket marketplace works. Our amazing teams go above and beyond to ensure that our customers feel confident through clear, quick and effective communications. We look forward to seeing you again soon and thank you for the 5 stars, much appreciated.
This is my second time using Gigsberg, both successful. This time, as others have commented, was a little more stressful as the tickets didn’t arrive until the morning of the event. However, I was in regular contact with the team, the administrative team is so responsive and reassuring- they were first class. I was also super impressed with a follow up email to check all was ok after tickets had been sent. Very much appreciated, Thank you.
Hello Tracey, We are glad to hear that everything worked out and that you were once again able to see your show without any complications. Please be reminded that as per our Declaration, it clearly states that all tickets are guaranteed and secure. We are also delighted to hear that our dedicated customer services teams here at Gigsberg provided as per your words, first class service. We hope you had a great time and we look forward to seeing you again soon. Thank you for the 5 star review.
Fast and correct service and transaction. Thank you!
You are very welcome Angel and thank you for your short but concise review. We are extremely glad to hear that you had a seamless journey with Gigsberg from start to finish and that you were privy to the high quality of service our teams provide at all times. Please enjoy your show and thank you for the 5 star review.
Vendí una entrada a través de Gigsberg para un evento del 23 de junio. Más de un mes después, sigo sin cobrar, aunque mi cuenta muestra el estado del pago como “Paid”. El 15 de julio soporte me prometió el pago “en los próximos días”, con un plazo de 14 días laborables. Ese plazo pasó sin pago. He escrito por email, reclamación formal, chat en vivo y WhatsApp, y en todos los canales me repiten lo mismo: “lo hemos reportado, te avisaremos cuando haya novedades”. Sin número de caso, sin fecha de pago, sin ninguna solución real. Cuidado si vendéis aquí y necesitáis cobrar a tiempo. Actualizaré esta reseña si (cuando) se resuelva. Pedido: 4728885 Sold a ticket via Gigsberg for an event on 23 June. Over a month later, still no payment, even though my account shows the payment status as “Paid”. On 15 July support promised payment “in the coming days”, citing a 14 business day timeline. That deadline passed with no payment. I’ve followed up by email, formal complaint, live chat, and WhatsApp — every channel gives the same reply: “we’ve reported it, we’ll update you when there’s news.” No case number, no payment date, no real resolution. Be cautious selling here if you need to get paid on time. Will update this review if (when) it’s resolved. Order: 4728885
Please be advised that this has been paid
Having never heard of this website and finding great value for money, Bruno Mars tickets (for the very next day), I did feel quite nervous buying them. But my experience couldn’t have been more positive, the quick delivery (secure mobile link) of the tickets, the communication from the team to check I had them and the ease of scanning at the event - I did screenshot them as was unable to download and was worried about my mobile provider signal at Wembley I would 100% use this company again and would recommend to people, even if you’re concerned it’s too good to be true!!
Hi Laurie, Thank you very much for your recommendation and the amazing review you have posted. We are so glad to hear that as a first time purchaser with Gigserg you have an effortless experience. Our teams go the extra mile to ensure that the highest level of service is provided at all times. We hope you had a good time at the show and thank you for the 5 star review. We hope to see you again very soon.
Low prices with fast delivery of tickets.
Hello Matei, We are thrilled to know that you had a very positive experience with Gigsberg. Our teams do above and beyond to ensure timely ticket delivery. We hope you will enjoy your show and thank you for the 5 stars, much appreciated.
I need to start with the bad that happened: I bought tickets to concert at one section of the stadium but received tickets for another sector. Furious and almost certain that I would not receive the support that I have rights for, I was really surprised. First email was coated in sweet talks about how the seating in this sector is better (view, overall position etc.) ... But after refusal, the real help came in and saved the day with even better seating that I paid for.. maybe just dumb luck or a compensation, who knows, didn't really get answer for that that from email exchange. Anyway.. I found support really helpful and almost always at my disposal which you appreciate in the situation like mine. When I find myself at the situation when I need tickets to concert at the last possible moment, I will definitely visit Gigsberg.
Hello Martin, Thank you for the review and we are glad that everything worked out for you . Our customer services team constantly go above and beyond to ensure that our customers are kept happy and it was your full right to reject the offer and therefore we found you even better tickets. We hope that you enjoyed the show and thank you for the 5 stars. We look forward to seeing you again soon.
Would give zero stars if I could. I purchased two tickets for the Kanye West concert in Italy. After the event was cancelled, Gigsberg advised that my refund would be processed within 28 days. Months later, I still have not received my money. I contacted customer service repeatedly. On three separate occasions they replied saying they had contacted their financial processor and that my refund would be processed shortly, but nothing ever happened. I have since stopped receiving any responses from either customer services or the accounting team. I have spent weeks chasing this refund with no resolution. Based on my experience, I would not recommend purchasing tickets through Gigsberg Response to Gigsberg: This response is misleading. Every update I received was only after I contacted Gigsberg to chase my refund. None were provided proactively. Even after escalating the matter to your Compliance Team, I received only the same generic one sentence assurance that my refund "will be processed." This is not an adequate response from a Compliance Team. At no point was I provided with the information I repeatedly requested, including the status of my refund, the reason for the delay, or an expected payment date.
Good day, Please be advised that you were kept updated by email that you could be assured that your refund would be processed.
Tickets didn't arrive to the day of the bruno mars concert 2 hour before. Cant ring and complain only message, wassap or email. It went from 1week before , to 4 to 7days. To 1 to 3 days, to the day of the cconcert. Really bad wont use again. This concert has cost me double as it was my daughter 21st, so bought more tickets as I thought I was being scammed
Good day Louise, Please be reminded that Gigsberg is a secondary ticket marketplace and on rare occasions tickets are delivered on the day of the event. It was unnecessary for you to purchase additional tickets as your Declaration clearly states that all tickets are guaranteed and secure. You received your tickets in the morning of the show.
Easy to purchase, also shown customer care by making sure I confirm receipt of tickets.
Hello Ami, We are so happy to hear that you had a seamless experience throughout with Gigsberg. Our teams provide a very high standard of service and it is important to know that you received your tickets and all is on track for you to go and enjoy your show. Thank you for the 5 star review.
Ordered and paid for tickets for David Byrne in Halifax UK for my Sister's birthday. The tickets never arrived. As well as the upset of not being able to see David Byrne, when I asked for a refund I was given another email address from which I have had no response. I will now have to attempt a charge back on my credit card. Avoid this company at all costs This response from Gigsberg is simply not true
Good day, We note that you initiated a payment dispute before allowing us the opportunity to process your refund.
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