Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. https://www.gigsberg.com https://www.gigsberg.co.uk
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Is Gigsberg legit?
Gigsberg (gigsberg.com) has a 3.8 out of 5 rating on OK.one, based on 166 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 26% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the highly responsive customer service and quick support team, noting that agents answer questions and resolve delivery inquiries with exceptional politeness and clarity. Many consumers also point out that tickets are safely transferred and successfully received well in advance, ensuring completely smooth transactions for popular sold-out events.
Some reviewers were not happy with delayed ticket deliveries, which often caused considerable last-minute anxiety before attending concerts or matches. A few customers additionally reported receiving unhelpful responses from support agents when seeking assistance or requesting refunds after experiencing issues.
Auto-generated from all reviews of this business. For reference only.
over €13,000 wasted... They misrepresented what they were selling
I spent over €13,000 on three Champions League Final tickets through Gigsberg.
I selected tickets shown in Section 106 on Gigsberg's own stadium map. The tickets delivered were in Section 327 on the opposite side of the stadium.
When I complained, Gigsberg acknowledged that the tickets were in a different section but maintained that both locations fell within the same category and therefore considered the order fulfilled.
In my view, if a customer selects seats from a specific section displayed on a seating map, it is reasonable to expect tickets in that section or nearby—not on the opposite side of the stadium.
I will let other customers draw their own conclusions, but if you do take a chance on buying from them, I would strongly recommend taking screenshots of every stage of the purchase process and obtaining written confirmation of the exact seating location before committing to a purchase.
Reply from Gigsberg2026-06-04
Good day Sunil, We have corresponded with you by email and have explained our position.
The ticket I purchased from Gigsberg was fake, it didn’t scan and didn’t get me into the stadium.
I spoke with customer support at the time and since and they were no help in giving a solution and now refuse a refund.
This company have scammed me out of over £100 and I couldn’t recommend them less..
Reply from Gigsberg2026-06-02
Good day Gabriel, We have already provided a full response to your concerns via email and have nothing further to add at this stage. Please refer to our previous correspondence for details of our position.
I bought 2 tickets to 30. May 2026. I paid 424.92 Pounds. I came fo Marseilles with my son from Hungary to the concert. The tickets were fake. I let chatgpt analyse the tickets. It says:From the screenshot, I can see:
Artist: Jul
Date: Saturday, 30 May 2026
Venue: Orange Vélodrome
Start time: 20:00 (8:00 PM)
The page says "CONTREMARQUE – CECI N'EST PAS UN BILLET" ("voucher – this is not a ticket").
It also says your actual ticket will be available for download 48 hours before the concert.
We didn't receive the actual tickets. And now Gigsberg tells me to get official documentation on spot, that the ticket uploaded to the link they had sent me are fake 😀 They are not able to analyse the tickets?
order 4861102
Reply from Gigsberg2026-06-02
Good day, We have requested your Gigsberg order number in order to assist you, however we have not received this information.
i ordered tickets for a Spanish concert
couldn't use the Spanish Ticketmaster app
Gigsberg was supporting me well
Reply from Gigsberg2026-05-27
Hi Michael, We are pleased to hear that our dedicated Customer Service team at Gigsberg was able to resolve your issue efficiently and with minimal inconvenience. Your satisfaction is extremely important to us, and we are always committed to providing a smooth and supportive experience. Please enjoy your event and thank you for the 5 star review.
Fast, reliable, and efficient.
Great follow ups and kind attention.
Reply from Gigsberg2026-05-27
Hello Tadea, Thank you for those kind words. At Gigsberg, we understand that clear and effective communication is essential. Our dedicated teams are committed to delivering the highest standard of service at all times, ensuring that our customers remain fully informed throughout every stage of the process. Please enjoy your event and your 5 stars are much appreciated.
Would give zero if I could! Bought tickets from here for Falling in reverse for December 2024 tour was postponed…18 months later still refusing to refund as ‘not officially been cancelled’ although all other ticket companies have refunded. Absolute scam of a company please avoid at all costs not to be trusted
Reply from Gigsberg2026-05-27
Good day, At this time, the event has not been cancelled; it has been postponed to a new date that is yet to be announced. Your tickets will remain valid for the rescheduled date in line with our policy. As stated in our Terms and Conditions, refunds are not issued for postponed events unless the event is ultimately cancelled. Should the event be officially cancelled, the available options will be communicated accordingly.
Tickets arrived on time and
I was updated all the time
I felt safe
Reply from Gigsberg2026-05-27
Hi Arik, We are so so happy to hear that you felt safe in your dealings with us. This is our main aim, to ensure our customers feel completely at ease and have a stress free experience when purchasing through Gigsberg. Our teams know that communication is key and therefore always provide clear, fast and effective responses. Please enjoy your show and your 5 stars are much appreciated. Thank you.
Buying resold football tickets is usually a fraught process but Gisberg were responsive and helpful throughout. Excellent customer service
Reply from Gigsberg2026-05-27
Good day Michael, We are ecstatic to know that you had a positive experience with Gigsberg and that the entire process was seamless form start to finish. Our awesome customer services team consistently go above and beyond to provide excellent service at all times. Enjoy your match and your 5 star review is much appreciated, thank you.
It was everything fine and I had a very good after sale help and guidance
Reply from Gigsberg2026-05-27
Hello Ralman, We are delighted to hear that you experienced the high standard of service that Gigsberg strives to provide. Our teams are committed to delivering clear, efficient, and timely support, and we aim to ensure that every enquiry or concern is handled with the utmost care and attention, regardless of its size or complexity. Please enjoy your event and thank you for the great review and the 5 stars.
That was awesome 🤟
I bought my ticket for Metallica in Athens months ago, I sent 2-3 email to express my anxiety about the process, they responded imminently all my emails, explained very polite and I had my ticket 1 week before the concert!
Thank you 🙏❤️
Reply from Gigsberg2026-05-15
Hello Aphrodite, We are so glad to hear that our dedicated customer services team at Gigsberg was able to put your fears to rest and provide you with our highest level of service we constantly provide. They consistently go the extra mile providing quick and clear communications resulting in timely ticket delivery. We are sure that you had great fun at the show and your 5 star review is much appreciated. Thank you.
Got my ticket a week before the event, everything was perfect 🫶🏻
Reply from Gigsberg2026-05-27
Hi Karina, That is awesome news! Our dedicated customer services team at Gigsberg work very closely with our sellers to provide you with the tickets timeously and also to ensure that your journey with us was a smooth and comfortable one. We hope you had fun at your event and thank you for the 5 star review. Much appreciated.
Really great experience with gigsberg.
I have been updated with my order and anything I’ve needed they have responded straight away
Thank you
Reply from Gigsberg2026-05-15
Hi Katie, At Gigsberg we understand that communication is key to achieving complete customer satisfaction and ultimately ensuring timely ticket delivery. Our amazing teams provide quick, clear and effective communications to all queries from our customers. Please enjoy your show and thank you for the 5bstars, much appreciated.
In October I bought tickets for Metallica in Athens on May 9th. They weren't available for download until a just a week and a half before the concert. Ok I knew this is possible but I was anxious about traveling to Greece and not having the tickets. After emailing them they very kindly reassured me the tickets will be available on time. And they were, but when I downloaded them they had another name on them and weren't the section and row I bought? So I emailed again asking if it's a mistake? Again they reassure me it's fine, tickets wont be linked to names and the section I got was a mirror of the one I selected initially. Fine. Then a couple of days later I get an email marked important from them, saying they made a mistake my tickets weren't the right one because the seller made a mistake and to please download the new ones and only use those. Well great I think, because these have my name on them, everything is fine. When we arrived at the gate the lady scanning the tickets said they were already scanned??? After a bit of back and forth they let us through just because they didn't want the hassle of arguing with us. When we got to our seats they were taken and the people seated there had my tickets!!! My name was on them! We had no place to sit, but thanks to God's of rock music or some metal loving deity it wasn't packed full so we found seats in the same row.
This was an anxiety shitshow from the moment they sent me wrong tickets to the end of the concert.
So I wouldn't put my trust in this company if I were you.
Reply from Gigsberg2026-05-15
Good day, Please be advised that we have communicated with you in response to your email
The communication is very good. They follow up very well in a pro-active manner. No complaints at all!
Reply from Gigsberg2026-05-10
Hi Barbara, That is wonderful to hear! At Gigsberg we believe that communication is key to providing excellent customer service. We pride ourselves on delivering timely, transparent, and effective communication, ensuring our customers are kept informed every step of the way regarding their purchases and ticket delivery timelines. Please enjoy your show and thank you for the 5 stars.
awful customer service, tickets were given to us less than 3 hours before the show and there was no way to speak to a real person to ask where they are, just AI chats which weren’t helpful, when the tickets did arrive in the app, they were seats rather than the standing tickets that we paid for, customer service at O2 says we were miss-sold tickets and this is not in any way a reputable or trustworthy site to use, i won’t be using this site again after the huge pain this experience has been.
Reply from Gigsberg2026-05-11
Good day, we have requested your Gigsberg order number in order to review your case specifically.
Easy to deal with,great support,would definitely use again,5 stars from me
Reply from Gigsberg2026-05-10
Hello Marija, Thank you for the great review . Our dedicated teams at Gigsberg consistently go the extra mile to provide excellent customer service ultimately ensuring timely ticket delivery. We hope you will enjoy your show and we look forward to seeing you again very soon. Your 5 stars are much appreciated, thank you once again.
Gigsberg communicated with me to ensure I received my tickets and told me the steps to accept transfer. Would highly recommend!
Reply from Gigsberg2026-05-07
Good day Georgia, Thank you very much for your recommendation and we are extremely glad to hear that you received excellent communication from our teams at Gigsberg with quick, clear and effective responses to assist you in accepting your tickets. We are sure that you enjoyed your show and thank you for the 5 star review.
I just had one of the best Customer Support experiences ever. I could not reset my password because the OTP kept saying it's wrong even though I put the right numbers. I went to ask for help on the Live Chat and in less than 5 minutes I received my tickets over email and was not asked to do any troubleahpotong steps so that they can get rid of me.ornto beg them! This was fabulous Customer Service - quick, understanding and on the spot help. Exactly as it should be!
Reply from Gigsberg2026-05-07
Hello Michaela, Thank you for the great review. At Gigsberg, we take pride in providing attentive support for every customer inquiry, regardless of size or complexity. Our customer services team go the extra mile at all times to provide quick, effective and clear communications ensuring timely ticket delivery. Please enjoy your show and your 5 stars are much appreciated.
They were very fast and I had a very good experience 💕💕
Reply from Gigsberg2026-05-07
Hi Alejandra, We are so pleased to hear that you had a great experience with us and that you received clear, fast and effective service from our dedicated teams at Gigsberg. Our teams strive to consistently deliver this high level of service at all times. We are sure that you will enjoy your show and thank you for the 5 stars.
Con artists, they added £40 fee for a ticket i bought ( sold as twice the original price) when I came to selling is they slapped on another £40 fee so the person buying spent almost 3x the original price mostly because of the hefty fees they charge! Been waiting for my money for the sale, over 3 weeks now.
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