Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. https://www.gigsberg.com https://www.gigsberg.co.uk
Written by the business, not verified by us.Gigsberg (gigsberg.com) has a 3.8 out of 5 rating on OK.one, based on 166 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 26% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-09-02.
Reviewers had a great experience with this company. Customers frequently praise the highly responsive customer service and quick support team, noting that agents answer questions and resolve delivery inquiries with exceptional politeness and clarity. Many consumers also point out that tickets are safely transferred and successfully received well in advance, ensuring completely smooth transactions for popular sold-out events. Some reviewers were not happy with delayed ticket deliveries, which often caused considerable last-minute anxiety before attending concerts or matches. A few customers additionally reported receiving unhelpful responses from support agents when seeking assistance or requesting refunds after experiencing issues.
Auto-generated from all reviews of this business. For reference only.Fantastic service with first class communication from a great team :)
Hi Malcom, Our amazing customer services team constantly goes above and beyond to provide world -class service ensuring timely ticket delivery. We are happy to know that you received this high level of service . We are sure you will enjoy your event and your five stars are much appreciated.
⚠️ Misleading ticket purchase – be careful I recently bought 2 tickets for Alex Warren at Royal Arena through Gigsberg, and my experience has been extremely disappointing. I specifically avoided tickets marked as “standing”, and the listing stated that placement would be confirmed later via Ticketmaster. Combined with the significantly higher price compared to the original ticket price, this gave a clear impression that I was purchasing seated tickets. However, this was not the case. Gigsberg’s response has been to hide behind their terms and conditions, repeatedly stating that “the seller delivered what was advertised” – while completely ignoring the fact that the overall purchase experience was misleading. As a customer, you are expected to: - Interpret unclear information correctly - Accept large price differences without transparency - Take full responsibility for a confusing purchase flow To make matters worse, these tickets were for a 12-year-old child, making the situation even more frustrating. When I reached out for help, explaining the situation and asking to change the tickets to seated tickets (which were still available on their platform), there was absolutely no willingness to help. No flexibility. No understanding. No solution. Even when clearly distressed and asking for assistance before the event, the response was simply to refer back to their terms and conditions. I strongly recommend being extremely cautious when using this platform. What you think you are buying may not be what you end up with. Very disappointing experience.
Good day Louise, Please be advised that your purchase was for floor (standing) tickets, as confirmed in the confirmation email sent to you immediately after your purchase on 11/12/2025. These tickets are general admission and do not specify or differentiate between adult and child tickets. We hope that you enjoy your show tonight.
This is basically a laundering platform for scammers. They buy tix, then sell them overpriced with all sorts of tricks. In my case, I bought overpriced tix for a show that they were advertising as sold out (it was not) and when I couldnt attend and wanted to sell them, there were technical details left out, rendering them useless. Gigsberg Customer service was polite, but useless.
Good day Christos, Please be reminded that Gigsberg is a legitimate secondary ticket marketplace. we do not set the price, the sellers do. The declaration on top of the website says: "Gigsberg is a secondary ticket marketplace. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value" - the price is a question of supply and demand and is set only by the seller of the tickets. Having said this you were also advised that the tickets are listed by category and block only, as seat and row assignments will not be available until the primary ticket provider releases the tickets. Seat details are typically confirmed closer to the event date, as venues and promoters sometimes make last-minute adjustments to optimize the layout or accommodate operational needs. If the listing only mentions the category without a specific block , as in your case , then the seats will be assigned randomly within the category chosen. You are still very welcome to resell your tickets by contacting [email protected]
They showed a high level of interest and attentiveness, and were consistently polite, helpful, and courteous. Their approach was very professional and kind.
Hello Nicoleta, At Gigsberg, our customer service team is dedicated to delivering helpful, responsive support and ensuring a positive experience at all times for all our customers. We are delighted to know that you had a great experience with us. Please enjoy your event and thank you for the 5 stars, much appreciated.
Hi Agnes, That is awesome news! We are glad that your journey with Gigsberg was a seamless and stress free experience. This is our mission for all our clients to experience this. Please enjoy your event and thank you for the 5 star review, much appreciated.
Gigsberg team is very helpful and supportive. They responded immediately to my request to them. Many thanks!
You are so welcome Mihaela, and thank you for the lovely review. At Gigsberg, our customer service team takes pride in delivering prompt, clear, and helpful communication for every customer enquiry. We are sure you will enjoy your event and your 5 stars are much appreciated.
Excellent smooth service throughout. Totally recommend
Thank you for your recommendation Kenny. Our dedicated customer services team at Gigsberg constantly strives to provide excellent service with fast, clear and effective communication ultimately ensuring timely ticket delivery. Please enjoy your event and thank you for the 5 stars.
Great job on the event
Hello Fergus, Thank you for your short but concise review. At Gigsberg our dedicated customer services team consistently go the extra mile to provide excellent service and ensure timely ticket delivery. We are delighted to know that you received this high level of service. Please enjoy your event and thank you for the 5 stars, much appreciated.
In case of any problems that arise, the assistance was available to me quickly and helpfully. Reliable platform.
Hi Lilla, At Gigsberg we understand that communication is crucial to ensuring complete customer service and ultimately timely delivery of tickets. Our teams consistently provide clear, quick and effective communications Thank you for the great review and the 5 stars, we are sure that you will enjoy your event.
Got the tickets on time for the seats we chose and paid for so no issues
Hello Arvin, That is great news! Our team at Gigsberg works hard to provide a truly seamless experience for every customer, so we are thrilled to hear that your experience lived up to this. Please enjoy your event and your 5 star review is much appreciated. Thank you?
Very fast and informative, whizzed thru it and got my tickets
Hello Tristan, At Gigsberg we believe that communication is key to achieving complete customer satisfaction. Our teams provide quick, clear and effective communication ultimately leading to timely ticket delivery. Please enjoy your event and thank you for the great review and the 5 stars.
Great guys! Good service And cheap!!
Hello Benjamin, Thank you for your brief yet thoughtful review. The Gigsberg team is committed to providing excellent customer service, allowing our customers to focus simply on enjoying their event experience. We are delighted to hear that you experienced this high level of service. Thank you as well for the 5 stars.
Really positive experience overall. I was contacted multiple times by the fulfilment team to confirm that my tickets had been successfully transferred, which gave me a lot of reassurance. The communication was clear, proactive, and professional throughout. The tickets were transferred without any issues and are now safely in my Ticketmaster account well in advance of the event (over a week before the concert), which is exactly what you want for peace of mind. It’s clear they take customer service seriously and make the effort to ensure everything is received properly. Would definitely use again 👍 Thanks Mia
Hi Stephen, Thank you for the amazing review and for the recommendation. We are delighted to learn that you had a wonderfully positive experience with Gigsberg. We believe that communication is key to providing excellent customer service with quick, clear and effective communications which ultimately leads to timely ticket delivery. We are sure you will have a great time at the show and we look forward to seeing you again soon. Your 5 star review is much appreciated.
Great support offered when receiving tickets, and reasonable prices.
Hello Ruxandra, Thank you for the short but concise review. Our dedicated customer services team at Gigsberg consistently provide excellent support and continuous feedback to our customers ensuring tickets are delivered timeously. Please enjoy your show and thank you for the 5 star review, much appreciated.
A bit problematic was a fact that i had to install 2 apps where i could get Access to tickets. It would be better if i just receive tickets in pdf on email. But overall - it was a good service
Hello Mateusz, We are glad to hear that you have received your tickets. Please note that certain events require specific applications for ticket transfers. Rest assured, our dedicated customer service team at Gigsberg guided you every step of the way to ensure your tickets were successfully delivered. Please enjoy your event .
They made sure that I get my tickets on time.
Hi Danijela, That is awesome news! Our fantastic customer services team at Gigsberg constantly goes the extra mile to ensure that our customers receive service excellence which ultimately leads to timely ticket delivery. We are sure you will also have a great time at your event and thank you for your 5 star review,
Amazing - straight forward and peace of mind that they’ve got you covered.
Hello Sophie, Thank you for the short but concise review. At Gigsberg we offer world class customer service and we are delighted to hear that you were privy to this high level of service. Our goal is to provide every customer with a smooth and stress-free journey. Please enjoy your event and your 5 stars are much appreciated.
First time using Ginsberg. No issues whatsoever and tickets transferred with a follow up email checking that they have been sent to my account. Would most definitely use Ginsberg again.
Hi Robert, It is wonderful to hear that your first experience with Gigsberg was so positive and that everything went seamlessly. Our amazing customer services constantly follow up ensuring that our customers are kept in the know at all times, ultimately ensuring timely ticket delivery. We look forward to seeing you again soon and thank you for the 5 stars, much appreciated.
That is awesome news Kevin! We are delighted that your journey with Gigsberg was super easy from start to finish. Our customer services team go above and beyond to ensure that everything runs like clockwork this ensuring tickets are delivered timeously. Please enjoy your event and thank you for the 5 star review.
The organization and time of reply was really impressive and fast, verry helpfull, going step by step
Good day Ivana. At Gigsberg we understand that communication is key to ensuring complete customer satisfaction. Our empathetic customer services team consistently provide quick, clear and effective communication ensuring timely ticket delivery. We hope that you have a great time at your event and thank you for the great review.
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