Scanmers
In August 2025, I purchased a whole-home water filtration system from the company referenced above for $10,000. At the time of sale, I was expressly assured that the system would remove chlorine, chemicals, and contaminants from my water supply and provide clean, balanced water suitable for household use. Since installation, the system has failed to perform as represented. The unit has not functioned properly at any point, displaying repeated error codes and failing to deliver treated water. As a result, my family and I have experienced adverse effects, including dry skin, rashes, and severely dry hair. Additionally, I was forced to replace a three-year-old water heater that deteriorated due to internal corrosion, which I believe was caused or accelerated by the malfunctioning system. I was also promised a three-month follow-up service, which was never provided. Despite multiple attempts to resolve this matter directly with the company—including contacting sales representatives, management, and requesting escalation to ownership—I have not received any meaningful assistance. My concerns were dismissed, and I was repeatedly redirected without resolution. To substantiate my concerns, I obtained independent third-party water testing. The results showed: * Extremely high chlorine levels * Elevated levels of chemicals and contaminants * Highly acidic water with a pH of approximately 5 These findings indicate that the system is not functioning as promised and may have been misrepresented at the time of sale. I am seeking the following resolution: * A full refund of $10,000 * Removal of the system from my home at no cost to me I respectfully request that your office investigate this matter and assist in facilitating a resolution. I am prepared to provide supporting documentation, including water test results, invoices, and correspondence. Thank you for your time and attention to this matter.