Ongoing customer service issues re: wig hair loss
My second review here about the poor customer service at Wigs.com. Called in again trying to contact the initial person I was directed to, Shabrena. She emailed back promptly after I called in and sent photos of the wig bald patches. She asked for more photos or, alternatively, schedule a consult with her. I responded promptly and chose to schedule a consult but couldn't get past their AI of course, or, she is ignoring the request, again. It has been over a week. I plan to contact Rene of Paris for help and file complaints with any state and federal agency governing the actions of this company. None of us have time for this kind of problematic customer service.