I ordered a Hyper Pro in March of 2026
I ordered a Hyper Pro in March of 2026. At the time of ordering, the website displayed a "ships by" date of mid April 2026, which was about a month away. As that date approached, I reached out to Freak Athlete customer support for a status update and was assured that the package(s) would ship on time. That date came and went. After a bunch of back and forth with customer service, I finally got some form of tangible progress in early May, when FA refunded me $50 and indicated my order had actually shipped. Unfortunately, Freak Athlete uses a fly by night shipping platform, Tusk, to handle their deliveries. For the last week, I've been stuck in limbo where my order shows as shipped by FA, but the Tusk platform has no useful information and no way to contact support. To make it worse, the platform will show events/status updates and later remove them, so you have no idea what's actually happening with the order. After digging around and finding a working support contact, I contacted Tusk last week about the platform issues and got no response. Today, I finally heard back via email, and Tusk ignored my questions but indicated that my order was out for delivery. Hurrah! I moved around evening plans to make sure I could receive the packages (it is pouring rain). Well, that communication was incorrect. I did not receive anything today, and now the Tusk website no longer even shows that my order was on a truck (they just removed the "out for delivery" events entirely). So, it's several weeks past when I was supposed to get the Hyper Pro, months since I ordered, and I'm still out the better part of $1,000 with no product. Your mileage may vary, but my purchase experience has not been one I'd repeat.