Years of failure, zero accountability
I used Zoho One for approximately five years, which included Zoho Campaigns, Zoho Mail, Zoho Books, and Zoho CRM. While some products functioned adequately, Zoho Campaigns was a serious and prolonged problem for my business. Campaigns were consistently marked as “delivered” when they were never received — not in inboxes, not in spam. This caused real damage: client confusion, reputational harm, and lost trust. I spent years troubleshooting this with Zoho support, including dozens of tickets and multiple calls exceeding two hours each. Despite extensive domain authentication efforts, the issue was never resolved. It stopped entirely the moment I switched to another platform. When I formally requested compensation for the documented impact, Zoho offered a 15-day service extension — which was not proportionate. Follow-up requests were met with prolonged delays, vague responses, and ultimately a denial, despite a Better Business Bureau complaint being filed. I have since migrated away from Zoho entirely. For small business owners considering Zoho Campaigns specifically — I would strongly recommend researching deliverability complaints before committing.