False promises and poor quality and blocked me instead of solving My issues scam
I had one of the worst online shopping experiences with Novodiva. I paid an extra $24 for express shipping because I needed the dress urgently, and they promised delivery within one week. Instead, my order arrived after almost 35–40 days, and they never refunded the extra shipping amount I paid for faster delivery.When the dress finally arrived, the quality was extremely disappointing. The fabric felt very cheap and nothing like what was shown online. Honestly, I have never even worn the dress it’s just sitting in my cupboard because it was not worth the amount of money I spent on it.What made the experience even worse was the customer service. Replies would take forever, and after I complained and asked for an exchange/return, they expected me to pay the return shipping as well. Instead of resolving the issue professionally, they blocked my Instagram account and even blocked my email just because I asked for a refund and raised concerns about the quality.Blocking a customer instead of helping them is honestly unacceptable and extremely unprofessional. Overall, this was a very frustrating and disappointing experience, and I would personally never recommend ordering from Novodiva.