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Calley Roter

United States

1 Reviews
3 Reads
2 Useful

1 review

Lovense

Don’t do it unless you know someone that has used the exact toy you want to buy

I would never recommend buying from Lovesense. My boyfriend spent a lot of money on their products and it turns out their customer service is atrocious. One of the toys he purchased me was the ambi - great toy for solo play - yet it’s marketed for partner play. The toy literally stops whenever the pressure of another person is exerted onto it. I informed the customer service and it went absolutely nowhere. As a calm person that does not enjoy using pointed words, I was so shell shocked at their lack of help that even when expressing in frustrated detail (after many emails back and forth) what my issue was - they did not care. It seems as if their initial service is some sort of AI, and you have to be a truly aggressive to even speak to anyone. Hoping anyone that buys from them doesn’t have the same experience as me, but after going back and forth 15+ times and getting absolutely nowhere, I have given up. The only appropriate reaction to asking for customer service help with a toy, is to immediately be sent the warranty link. It took me 8 emails to even get a link. Truly disappointing customer service. Good luck!

2026-05-07Helpful 2