Systemic Billing Issues for Over-Saturated Leads
As a professional in the hospitality industry for over 20 years, I expect transparency from my lead sources. Recently, Thumbtack has been charging me "Direct Lead" fees ($20+) for leads that already have 5+ professionals responded. How can a lead be "Direct" (meaning the client specifically chose me) when the client is already engaged with five other vendors? To make matters worse, the messages aren't even addressed to my name. It feels like the app is blasting notifications just to collect fees from pros. I have requested a full refund and will be closing my account if this is not resolved. Pros beware: check your "responded" count before you trust their billing.