Today I went to the gym in Forney at…
Today I went to the gym in Forney at 8:13 am and I have one of the most horrible experience in any Bussisness as a customer ever. I paid for my VIP membership wish include all the amenities in the club, but been new I didn’t know that to join the classes you would have to doit 22 hours in advance, when I was set up in one of the bikes the class was to starting I heard that everyone has to have a hand bracelet so I went in front and the person customer service under the name of lily’s she told if I didn’t booked online I would be in a waiting list so she told me to wait, while I was waiting I was seeing the irregularities of she giving others the opportunity to go to the class over me that I was waiting an about half on hour, but the worst part was whe she was laughing and mocking me in front of other people because intentionally she was denied me going and join the class. To the point that a witness that she gave her the last bracelet wish was not happy how she was caring her self called the manager and lilys the disrespectful customer service give us her back not apologizing for her action of bulling me because of my accent and raise not letting not enjoy the spinning class.