The worst experience ever
After hours on a non-user friendly website setting up the order, trying to enter a promo code, then contacting customer service to enter the code, them telling me to put through the order and then they would apply the code, them not being able to pull up the order after it was placed despite sending the confirmation email of my order, then suddenly being able to after another big chunk of time and finally getting the promo code entered... They cancelled my order saying it could not be fulfilled with their network of florists. Why offer a product on your site that cannot be fulfilled? Why offer promo codes that cannot be entered? Why treat customers mourning the loss of a friend, trying to send something nice to the grieving family, this way? I will not be ordering from them again. Steer clear! 0 stars