Absolutely awful service
Absolutely awful service. They never disclosed that you have to call them before they will process everything and these phones are not available until 9am. I work everyday at 9 am and I would not have gotten my passport in time due to this so I had to use another provider to get my passport in time. Had I known this step was required I would not have purchased this service. I called on April 27th to cancel my order and was told it was cancelled & I would get a refund in 3-5 business days. I waited till the fifth day and didn’t get a refund so I logged back onto my account and saw the order was not even cancelled so I emailed them and still have not gotten a response. I called again on May 5th and the lady told me it would be cancelled in 1-2 business and I would get my refund in an additional 3-5. It is now May 10, my order is not even cancelled yet, and I have not gotten any communication regarding it. I would not recommend anyone use this service. Very unprofessional, unreliable, and overall full of lies. I feel scammed.