Issues with porting in my current…
Issues with porting in my current number to SIMBA. Had purchased with SIMBA in april 2026, was told by staff that nothing had to be done on my side. just wait for the number to be ported in. paid $10 and done deal. 3 days later, nothing, 1 week later nothing. recieved email from SIMBA that my line was terminated. their customer support is TRASH. send a follow up enquiry, only got back the same response that my line was terminated. nil further follow up despite follow up email. Then approached the SIMBA service counter and was told to contact my current telco. Approached my current telco, confirmed there were no issues on their side: - line was still active - number was registered under my IC - account was not under a corporate plan - they also confirmed they did not receive any port-in request from SIMBA. Reapproached the SIMBA service counter and was then told I needed to pay an additional $10 to attempt the port-in again. When I asked why I needed to pay again despite already doing my due diligence to ensure all conditions were met, the staff responded that I needed to pay the $10 to get the line ported in, and additionally added: “What can you do to ensure that the line does not get terminated?” LIKE WHAT DO YOU MEAN, IT WAS A MISTAKE ON YOUR SIDE????? CLEARLY NOT MY PROBLEM To make things worse, I was told travel down to their Kaki Bukit headquarters just to enquire further. no hotline number to contact them. Only the same email provided, in which was of no help at all Conclusion, POOR SERVICE, POOR CUSTOMER SUPPORT DONT PORT IN WITH SIMBA.