Very disappointing experience with Nike…
Very disappointing experience with Nike customer service. I placed an order through Nike’s official website and later found out there was a problem with my order only because I contacted support myself. Nike never proactively informed me about the issue, the delay, or the fact that the item could not be located in the original distribution center. Even after contacting support, I still was not given a clear resolution or timeframe. No alternative products, replacement options, compensation, or proper assistance were offered. What made the experience even worse was that the support agent ended the chat without properly addressing my concerns or continuing the conversation. For a global company like Nike, I expected much better communication, transparency, and customer care. This felt extremely unprofessional and irresponsible. Very poor customer support experience overall.