1 Star
1 Star My experience with Enercare has been one of the most frustrating customer service experiences I have ever had. Over the course of several days, I spent hours on the phone and was transferred between numerous representatives before finally reaching the Executive Escalations Department. I was assured that my issue had been resolved and that I would receive written confirmation of the agreement. When I called back because I never received the promised email, I was told that no such agreement existed. Making promises and then failing to honor or document them is unacceptable. Customers should not have to fight through endless transfers only to receive conflicting information from different representatives. Communication was another major issue. I repeatedly had to ask representatives to slow down because I had difficulty understanding them. Clear communication is essential, especially when discussing billing disputes and contractual matters. Customers should not have to struggle just to understand what they are being told. Instead of resolving problems efficiently, the process felt confusing, inconsistent, and unnecessarily exhausting. I expected honesty, accountability, and professionalism, but unfortunately that was not my experience. Enercare needs to improve its customer service, keep accurate records of commitments made to customers, and ensure that promises are followed through. Based on my experience, I cannot recommend this company.