Couldn’t be happier with my decision…
I couldn’t be happier with my decision to purchase my new Flexsteel furniture from Sofas and Sectionals. Cory was absolutely fantastic! I spoke to him on several phone calls over a week with different questions and clarification. He was extremely helpful going above and beyond to make sure I had everything I needed and assured me everything was in good order. The local delivery service they used were very friendly, professional, and took great care of moving each piece. We did have 1 small (plastic) caster wheel on the ottoman that was damaged at some point after leaving the factory and the recliner had a faulty electric switch (not damaged, faulty). This is where Elaine comes in. One call to Sofas & Sectionals customer service team is all it took. Elaine immediately ordered a new caster and switch direct from Flexsteel. After the new caster and switch arrived at my home, Elaine coordinated a day for a local repair technician to install the new caster and switch. The technician was, again, courteous, professional, and had me up and running in less than 30 minutes! Unless I need furniture immediately, I will never purchase from a brick and mortar store ever again. I saved a TON of money using Sofas and Sectionals by taking advantage of direct manufacturer shipping and did it ALL from the comfort of my own home. Additionally, with the money I saved, I was able to purchase their extremely low-priced 5-year extended warranty package on every piece I ordered. Cory and Elaine were very knowledgeable on every aspect of their expertise. No high pressure sales, no taking advantage of short-term “sale” tactics, just straight forward help and support, literally, from start to finish, with additional peace of mind for years to come. THANK YOU, Sofas and Sectionals! Unless I’m looking for a manufacturer they don’t use, I will never purchase furniture from another source! THANKS AGAIN for everything!!!