Navan is a horrible tool
Navan is a horrible tool. I don't recommend this to anyone. I'm forced to use it because the company I work for has this as its sole travel booking option. Prices are always higher than what's advertised on Google or the actual airline's website. Seats are available on the airline yet not available on Navan. Trying to get refunds are a pain since they usually require us to go through their Finance team who takes forever to respond. Some customer service reps are good while others aren't. The experience is inconsistent and I always have to mentally prepare myself for disappointment when using this service. I hope we get rid of this platform and use something else. Never had issues like this with other travel agencies. I had to pick a date of my experience but this is all year round.