Ignoring customer emails after their product caused severe adverse health reactions
I ordered the Liposomal Advanced Creatine (Order #CYM2808772) directly from Cymbiotika’s website to a US address. This was my very first time purchasing from this brand, and it will definitely be my last. After trying the product, I experienced severe physical health reactions, including intense dizziness and nausea. Because it made me feel physically ill, I had to discard it immediately. According to Cymbiotika's official website, they offer a "Hassle-Free, 60-Day Money-Back, Happiness Guarantee" which explicitly states: "If you're not completely satisfied with your first Cymbiotika product, you may request a refund within 60 days... no questions asked and no need to return the product. Whether you choose to keep it... or discard it, the product is yours." I perfectly meet all the eligibility requirements for this policy. However, their customer service team is completely ignoring my emails and refusing to respond to my urgent refund request. It is unacceptable for a wellness company to ignore a customer who got sick from their product and is simply asking for the refund they legally promise on their website. I demand that Cymbiotika honors their 60-day guarantee and processes my full refund of $65.00 USD immediately.