Keurig is a terrible company with poor customer service
I purchased a Keurig Elite machine which promptly burned my coffee so i tried to send it back. The first hurdle was trying to get them to pay for return shipping. Even though I was in the 30 day return window they tried to force me to pay for return shipping. Finally they relented and sent me a prepaid label. I sent the machine back on April 22, 2026 via UPS. I was told that it would take 7 to 10 business days to receive my refund, which was substantial. Instead they changed in midstream and stated it would take 7-10 business days from the date they received it. It's been 21 days since I sent the coffee maker to them, 13 days since they received it and 10 business days but still no refund. Another call to Keurig, talking to a poor English speaker, was fruitless. She said I would receive my refund tomorrow or Friday even though I reminded her that it was supposed to be in my account today. She became flustered when I asked to speak to a Supervisor and said they were too busy and that she would escalate this return to corporate, which is an empty promise. I called Paypal, since I purchased it through them, but if I file a complaint it could take 20 more days to receive a refund. So I'm stuck. It's been 21 days since I sent Keurig the coffeemaker and I'm no closer to getting a refund then when I sent it out. Horrible company. Poor customer service.