DO NOT SHOP HERE
DO NOT SHOP HERE. seriously the worst experience. I took advantage of a buy one get one free ring deal that he had going on. I read on the website that it takes eight weeks to receive the product and I waited 8 1/2 weeks before I reached out. They responded saying that the specific rings that I ordered take about 12 weeks to receive. Couple weeks later the ring that I paid money for showed up and the free ring did not. Couple weeks later the free ring was received, and it was the wrong size. Their response to this was send the ring back and if we determine it’s the wrong size they will remake it- taking another three months to receive it. When I express my concerns, they wrote back a very empathetic response with no further results. Saying they understand my frustration and disappointment in the time frames and how they cannot meet the standard of working on my timeline to receive the ring in a timely fashion. The ring I paid for came out nice and even though the ring is too small for the free one, it still was a nice looking ring. But the communication takes three days minimum to get a basic response and they replied back with short no resolution answers forcing me to send another email. It takes an additional three days.. after four emails and over a week of communication the results were still unsatisfactory with the three month waiting period six months in total to receive the free ring. In the meantime, they sent me three emails every single day promoting their rings in different offers. I literally had to unsubscribe to prevent from getting bombarded daily for 3 months.. This place is a joke and they do not care about their customers. All they care about is making money and offering ridiculous promotions to try to receive payment and then treating you like your needs are not important to them. Imagine if I was getting married and I ordered a wedding ring for myself and my wife and my wife’s was the wrong size and it would take till after the wedding to get it fixed. Do not fall for their promotions because they’re not real.