Customer Service disappointing
The quality of the Airy Elegance topper with closed lace is excellent. The color was beautifully enhanced with professional looking highlights. It doesn't lay on my head as flat as I would like. The clips popped out when I tried to attach them to my hair, and I think the cap is a little too big for my head. However, the topper itself gets five stars. The one star is for customer service. I emailed them immediately upon receiving the topper, as I wasn't sure if the color was going to work for me. I did remove the hanging tag, but I did not style it, wash it, wear it outside, or alter it in any way. I would have liked some guidance about a return or possible exchange, but they never responded, although I did receive an auto response that a ticket had been created for my query. Very disappointing. One of the reasons I ordered from this company was based on the positive reviews of their cutomer service.