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Alan M

United States

1 Reviews
7 Reads
1 Useful

1 review

Tom's Key Company

They Don't Refund all of your Money!

5/28/26 - my reply to your reply If you would have really reviewed the order as you stated in your reply, you would see that I never had any FOB's successfully programmed. Your CS team advised that the FOB you sent was the only one they had for my car. I would not have expected a refund of shipping costs if you would have sent me FOB's that fit my car. 5/18/26 - I guess the negative reviews work! They refunded me the $10 bucks. They kept telling me they paid that out to ship so they don't refund but I told them thats your problem since you guys shipped the wrong product! I just tried them out for my 2011 Hyundai Sante Fe. The OEM FOB is wearing out. I provided them the VIN of the vehicle, they said they have the FOB and I bought it and paid for use of the programmer (they take a security deposit so you return the programmer). When I received the FOB, I noticed it was different but I tried and could not program. I requested a refund which they promptly approved. After they received the returned FOB and programmer, they refunded me all the money except for $10. I asked them why because they sent me the wrong FOB and they said they don't refund the shipping $7 and the insurance $3. I explained again they blew it not me, but they said sorry, we don't refund that. While its only $10, it should not cost me anything!!

2026-05-16Helpful 1