Delays shipping order now lost at DPD
Currently going through a situation with delays receiving goods. Ordered a carp set on the 28th July, had to chase the order during that week as it hadn’t been shipped, order got shipped on Monday 3rd August. Parcel cleared customs with DPD then no movement. Contacted fishdeal who advise that there is a backlog at DPD, firstly how do they know if there is a backlog or not. After 3 days of no movement I contacted DPD who advised that they hadn’t received the customer details. Informed Fishdeal and they replied with couriers say this when they haven’t scanned the parcel into the local system. It’s now August 8th and still have no idea where my goods are. At no point have fishdeal taken the responsibility and contacted DPD. I have had to open a search request with DPD. Extremely disappointed with the service and hoping for an outcome where I receive the goods