Purchased a pair of expensive Hokas at…
Purchased a pair of expensive Hokas at Columbia Crissing. Wore them three times and the glue on the tread was defective and totally fell off. Even though they track my purchases and I’m a rewards member (which is a joke as I’ve never gotten a reward) they refused to exchange the clearly brand new shoes that ckearly had a manufacturers defect and told me to contact the manufacturer. Didn’t want money back, just a decent pair non defect pair of $130 shoes. They dint stand by what they sell. Thats just bad customer service!!! You are better off buying online directly. Buyer beware.