I ordered a patio set from Walmart on…
I ordered a patio set from Walmart on May 2nd and paid for assembly through Angi / Walmart. My assembly was scheduled for May 16th from 4pm–6pm, and a contractor had accepted the job up until May 15th. Then, on the morning of May 16th, the app suddenly showed the contractor was no longer available. I understand contractor availability can change, and I’m not upset about that part. What upset me was the lack of communication and how the situation was handled. At 3pm on the day of my scheduled appointment, the setup was automatically pushed to May 20th from 2pm–4pm, forcing me to rearrange my schedule again and lose more time and money. When I called customer service to discuss whether I should cancel and make other arrangements, I was told that if I canceled through Walmart, I could go directly through the Angi marketplace and they would likely be able to find me a contractor. That made absolutely no sense to me. If Angi can supposedly find a contractor directly, why couldn’t that same level of service be provided through the Walmart partnership that I already paid for? At that point, I completely lost trust in the service. I now have a patio set sitting in boxes for over two weeks with no confidence that the next appointment will actually happen. Very disappointed with this experience and the lack of accountability between Walmart and Angi.