Problems, but eventually Andy saved the day!
I had a very difficult time submitting the passport and photos. I don't see why they won't accept a scan of a passport; it's as clear as technology can make it. I took many different photos of the passports and submitted them; they were not accepted even though there was no glare, all four corners were showing and the photos met all requirements. Finally a guy named Andy contacgted me and eventually he submitted the photos to complete my application. He was very accommodating and helpful - thank goodness!