Disappointed by the defect, but grateful for the help
I was very frustrated at first because I planned to use this product yesterday for an event I had today, and it turned out to be defective. However, their customer service team handled it perfectly. They took my complaint seriously and immediately processed a full refund without making me jump through hoops. It is a shame I got a bad item since this brand is highly recommended, but their quick and honest support completely made up for it.