Very bad customer service
Very bad customer service, very frustrated, never do business with SIMBA! I ordered the Broadband service from them online in March 2026. During inputting my address, I accidentally made a typo error, wrongly input my neighbor's unit number which is very similar as mine. Within two days, I spotted the typo, so I immediately contacted their support channel (only an online form, no hotline, no support email address) to inform them the correct address unit. They let me pay $82 relocation fee to proceed. However, the appointment to do the setup is one week later, they have more than one week to make the address get updated correctly. Till I contacted them, there is no any substantial action taken from their side. I requested them to waive the unreasonable $82 relocation fee, they rejected. I have communicated with them a lot through email. They know the $82 relocation fee is unreasonable, but they insisted to charge me. Till now, they have also charged me for two months' monthly service subscription fees, $29.99 per month, even there is no service available for me. Looks very troublesome to resolve the issue.