Bracelet draw string clasp won't open up
The galaxy silver bracelet I purchased won't open up it is stuck in the closed position. I have sent two emails to customer support with no response. Is there a trick to how this type of draw string clasp works? If not, how do I return this item and get a new one that works? I have heard back from Caligio and they did help me get the bracelet to open and close. We both are happy with the result. I did increase the experience to a 3 star experience, even though they do not work on the weekends (as they said in their response) and I did send my first email on a Sunday, they could have seen that one or my second one I sent later in the week. They only responded when I put a 1 star review out there, that was unfortunate. I add a suggestion to put the directions they sent me on the website so I or someone else doesn't have to look for support when they can look it up themselves.