Great product and great service…
Great product and great service especially by Dan in Customer Service. Anyone who wants a Quality bracelet should buy from these folks
About CALIGIO LLC
Data updated- Website
- caligio.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 92% (22/24)
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About this business
Our main goal is to deliver exceptional quality and outstanding design at reasonable prices to people who value uniqueness and individuality.
Written by the business, not verified by us.Is CALIGIO LLC legit?
CALIGIO LLC (caligio.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 73% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the helpful customer support and quick response times when dealing with exchanges or product questions. People also truly love the beautifully packaged items, attractive designs, and exceptionally fast delivery times consistently provided by the business. However, some customers also noted frustrating issues with items breaking quickly or coming apart at the clasps. A few consumers experienced lengthy shipping delays across multiple states or received incorrect products that required further assistance. A number of online buyers specifically mentioned receiving items that were too small or had incorrect sizing.
Auto-generated from all reviews of this business. For reference only.What people say
The bracelet is as perfect as the one…
The bracelet is as perfect as the one it replaces. I do not think sending a replacement thumb screw for the lost one would’ve been expecting too much tho.
Reply from CALIGIO LLC2026-08-06
Hi Michael, Thank you for your review, we really appreciate it! We also value you as a returning customer - on your next order we'll include an extra bracelet of your choice up to $39 plus 2 pins, completely free. Just let us know via email when you place your next order, or send this screenshot along, so we can make sure it's added. Thanks for being a customer, we really appreciate you! Best regards, Dan | Caligio Support
I ordered the wrong size bracelet and…
I ordered the wrong size bracelet and Dan had the corrected size bracelet to me very quickly and the exchange was painless and generous. I have 7 bracelets from Caligio and love all their products. Thanks again Dan
Reply from CALIGIO LLC2026-08-06
Thank you so much for the kind words, and thanks for being our customer - it truly means a lot! We really appreciate you. Best regards, Dan | Caligio Support
My product I ordered was great but…
My product I ordered was great but needed a bigger size, Dan was a great help and answered my questions.
Reply from CALIGIO LLC2026-08-06
Thank you so much for the kind words, and thanks for being our customer - it truly means a lot! We really appreciate you. Best regards, Dan | Caligio Support
Majc
Great products!
Reply from CALIGIO LLC2026-07-09
Thanks
Great customer service
Great customer service, fast shipping and delivery and extremely attractive merchandise!
Reply from CALIGIO LLC2026-07-08
thanks
Great customer service
Great customer service! I ordered a bracelet for my son for his birthday. Turns out he didn't like it. I contacted customer service about doing an exchange for a different item and Dan quickly responded to me. He made it very easy for me and even let me keep the bracelet and I only had to pay the difference for the item my son selected. The quality of the product was also very good! Very happy with my experience and recommend.
Reply from CALIGIO LLC2026-07-07
thanks
My bracelet broke less than one week…
My bracelet broke less than one week after receiving it. I did order another version (this makes the 5th purchase with the company). I have reached out for assistance with getting a replacement for the one that broke and I have heard nothing back. Since that, I wore another bracelet and that one broke as well. So now, I have two broken bracelets out of 5. If this is how the company treats its customers, they can stop sending me VIP offers. You have certainly lost a customer with me. UPDATE: Company contacted me after review and immediately made things right (thanks, Dan). They have showed me that they do indeed care about their customers post sale. I will remain a fan after all.
Reply from CALIGIO LLC2026-07-05
Hi Steve, I'm sorry your message got lost - we've been dealing with a lot of spam clogging up our inbox lately and it looks like yours got buried in it. I'm pulling up your account and previous correspondence right now and we'll get this sorted out for you properly.
I received my first gio gray bracelet…
I received my first gio gray bracelet on 22Jun26…Granted I did wear it in the shower which I realize is not recommended. But regardless, the broke apart at the clasp. The bracelet is as literally held at the clasp by what looks to be household thread. Do better!
Reply from CALIGIO LLC2026-07-02
Hi Bruce, Thank you for your feedback and I'm truly sorry to hear about your experience! I am reaching out to you directly right now so we can make this right. Please check your email shortly - I will be in touch personally to resolve this for you. Best regards, Dan | Caligio Support
I do not have my bracelet yet.
I have to update my less than positive review to excellent. Dan from support immediately responded to my issue with care and professionalism. I received my bracelet within a week and was even gifted with an extra bracelet and clasp (which was unnecessary). I do like the bracelets but more importantly, I love the customer service. Great job Caligio. And thank you, Dan.
Reply from CALIGIO LLC2026-06-25
Hi Lance, check your email please I found the issue - there was an address change ---- and for some reason your order did not process correctly after that. That is entirely on us and I sincerely apologize. To make this right I'd love to include a bonus bracelet for you at no charge - just pick any style in the same price range and I will pack everything together and ship it out before end of business today. Looking forward to hearing which bracelet catches your eye! Best regards, Dan | Caligio Support
Customer Service superb
Customer Service has been superb. Dan actioned my query very promptly and has gone above and beyond what I expected.
Happy customer
I have purchased many Caligio bracelets over the last couple of years. Dan was professional and a delight to work with.
Reply from CALIGIO LLC2026-06-16
thanks
Great customer service
Thank you so much for your help and getting me the information I needed, and for also helping me with my order. Dan went above and beyond to make sure I was happy with the purchase and making sure that I was a happy customer.
Reply from CALIGIO LLC2026-06-13
thanks
I love the bracelet and fast delivery
Reply from CALIGIO LLC2026-06-12
thanks
Absolute garbage product for the price…
Absolute garbage product for the price and terrible support and return policy. The product looks great in their advertising with the perfect lighting and angles, not reprsentative of what your receive. No problem, I’ll just return it right? Wrong. Some fine print somewhere says you can’t return anything which was part of a promotion. Well who the hell would pay full price for this?? Needless to say , I am stuck with expensive garbage. Will never consider ordering from Caligio ever again.
Reply from CALIGIO LLC2026-06-09
Hi Ryan, We'd like to provide some context for other customers reading this review. Our policy on final sale and promotional items is clearly disclosed in three separate places before purchase: on every individual product page, on our Returns & Exchanges page, and in our FAQ section. This ensures that every customer has full visibility of the terms prior to completing their order. In your case, the items in your order were already discounted as part of our Final Sale event — meaning they were available at a significantly reduced price. On top of that, you were also able to apply our Buy 2 Get 1 Free promotion, stacking both offers for a total saving of $58 on a $126 order. These are among the deepest discounts we offer, and as clearly stated in our policy, items purchased under final sale or promotional conditions are not eligible for return or refund. We always aim to be transparent about our policies, and we regret that this wasn't the experience you were hoping for. The Caligio Team
Beautiful choices of bracelets
Beautiful choices of bracelets Variety of materials and sizes Great customer service
Reply from CALIGIO LLC2026-06-05
Thanks
Bracelet draw string clasp won't open up
The galaxy silver bracelet I purchased won't open up it is stuck in the closed position. I have sent two emails to customer support with no response. Is there a trick to how this type of draw string clasp works? If not, how do I return this item and get a new one that works? I have heard back from Caligio and they did help me get the bracelet to open and close. We both are happy with the result. I did increase the experience to a 3 star experience, even though they do not work on the weekends (as they said in their response) and I did send my first email on a Sunday, they could have seen that one or my second one I sent later in the week. They only responded when I put a 1 star review out there, that was unfortunate. I add a suggestion to put the directions they sent me on the website so I or someone else doesn't have to look for support when they can look it up themselves.
Reply from CALIGIO LLC2026-05-18
Hi John, check your email please ! Thank you for reaching out, and please accept our apologies for the delay in response, as our customer support team does not operate over the weekend. There is no hidden trick to the mechanism—since the Galaxy Silver bracelet is brand new, the sliding lock can sometimes be quite stiff on its first few uses. You simply need to pull it a bit more firmly to open it for the first time. Once it has been opened and closed a few times, the movement will become perfectly smooth. We have also attached a step-by-step photo instruction to this email to help guide you through opening it. We noticed 1star review you recently left on Trustpilot. We always strive to provide top-notch service and products, and since this is just a temporary stiffness characteristic of a brand-new item, we would be incredibly grateful if you could take a moment to update or edit your review once you've successfully opened the bracelet. Thanks for understanding.
Terrible shipping
I ordered bracelets on May 1, and as of a May 15th, they have not arrived
Reply from CALIGIO LLC2026-05-15
Thank you for your patience! We are very sorry for the confusion and the shipping delay caused by the postal service. We are glad we could get everything sorted out with you via email, and we are happy to see that your package has now been successfully delivered. We would be incredibly grateful if you could update your review to reflect how the situation was resolved and confirm that you've received your bracelets. Your feedback means the world to our team, and we truly appreciate your incredible understanding and support!
I placed order ID34276 well over a week…
I placed order ID34276 well over a week ago and it shows still processing.
Reply from CALIGIO LLC2026-05-15
We sincerely apologize for the delay. The situation has now been resolved, and your order was delivered. We would be very grateful if you could update your review to reflect that the issue has been settled.
High quality bracelet at a reasonable…
High quality bracelet at a reasonable price. Customer service is superb. Very fast delivery. Will definitely become a repeat customer.
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