Misleading Offer — Paid for 172 Lessons but Received Less
Very disappointed with LingoAce. I signed up and paid based on an offer that clearly stated 172 lessons, including 12 lessons x 55 minutes. That was the package presented to me, and that was what convinced me to pay. Now, after around 140 lessons, the agent suddenly says I will only receive 144 lessons, and the 12 x 55-minute lessons are not included because it was supposedly a “typo.” I honestly do not accept that explanation. If it was a mistake, why was it shown clearly in the offer in the first place? As a customer, I paid based on the information provided to me. Changing the terms afterward feels very misleading and unprofessional. I honestly feel scammed by this experience.