Beware! Agoda misleadingly booked a room for 4 as a 2-guest room, causing heavy extra charges at check-in.I am writing this to warn fellow…
I am writing this to warn fellow travelers about a massive flaw and deceptive booking practice on Agoda. I booked a "Suite Room" at Hotel Aadrika, Chikmagalur, specifically entering my family details as 3 adults and 1 child (12 years old). The platform explicitly showed a picture of an interconnected suite room with two cots across two rooms. Relying completely on this, I made the full payment. However, Agoda’s system failed miserably. While they took the money for 4 guests, the final hotel confirmation voucher they generated silently changed the guest count to only 2 guests. Upon reaching the hotel after a long journey, the management refused to let us check in. They informed us that the hotel has no interconnected rooms and their strict policy allows a maximum of only two guests per room. I immediately contacted Agoda Customer Care, but they completely failed to resolve the issue or coordinate with the hotel. To avoid being stranded with my family, I was forced to pay an additional ₹4,050 out of my own pocket for an extra room. Please double-check your vouchers immediately after booking with Agoda, or better yet, book directly with hotels. Agoda’s platform showed wrong room pictures, accepted details for 4 guests, but booked for 2, leaving us to suffer the financial and mental harassment at the desk. Highly disappointed. Booking id 2012379644 payment date 15/05/2026