Very disappointed with the customer…
Very disappointed with the customer service experience. I ordered a desk and requested a replacement for a larger desktop frame, even after paying the price difference after a week I was told today that the order still hadn’t even been modified yet and that they would “do it today.” Every time I call, I have to explain the entire situation again to a different representative just to get minimal information. The lack of communication, accountability, and proper follow-up has made this a very frustrating experience. A simple written confirmation or proactive update would have gone a long way. I expected much better service for such an expensive desk