The design of every sit stand desks, height adjustable desktop, exercise bike and ergonomic monitor mount we manufacture drives the wellness at work.
FlexiSpot (flexispot.com) has a 4.5 out of 5 rating on OK.one, based on 183 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-29.
Flexispot has a deep and sophisticated support team. After an initial minor misunderstanding, a new person picked up the exchange and resolved everything in their first message. It nice to solve things quickly, but even better to know that the support resources are extensive and that passing the baton is part of their culture. My sincere thanks and appreciation for their outstanding staff cooperation.
I had an issue with the motor on my Flexispot EN1 desk that I'd purchased off Facebook Marketplace. I was initially worried that Flexispot would not be able to help me out as I was not the first owner. After obtaining the order number of the desk from the previous owner, Flexispot was able to help me resolve my issue. They were very responsive and promptly sent out another frame which I received within a few days. Thank you for your assistance, Flexispot!
So far, my customer service has been fantastic. I just moved and changed my address everywhere I could find, but my purchase last night came up with my old address. I sent an email (well 3 because I am extra) and this morning I already received confirmation that my shipping address had been changed. I can’t wait to receive my chairs.
The desk is phenomenal. It's a five star product. The shipping however is terrible. I received my desk, desk top, and cable management arm through three different shippers. UPS delivered my chair leg to the wrong address. It took weeks to replace. Flexispot did end up sending me a replacement.
I bought the E6 desk with a tabletop. The tabletop arrived cracked, but FlexiSpot quickly sent me the replacement, and it arrived in just 3 days. Very happy with the company and the desk; highly recommend it!
Flexispot made my experience easy And enjoyable!
I can't say enough about the responsiveness of FlexiSpot customer service. They went above and beyond to expedite my request for replacement parts. Their follow-up on my request was truly amazing--especially in light of other customer service experiences I've had lately. I would definitely do business with this company again and again!
Terrible company. I ordered directly from the FlexiSpot website on July 5. The desktop was listed as "In Stock" when I placed my order. Despite that, the shipment wasn't even registered with the carrier until July 10, and pickup didn't happen until July 15. On July 22, I called Metropolitan to ask for a status update. They told me they had never picked up the package. I then called FlexiSpot, and they told me the package had already been picked up and was in transit. The two companies gave me completely contradictory information, and neither could tell me where my desk actually was. By July 30, there were still no meaningful tracking updates, no delivery date, and no explanation. After waiting 25 days for an in-stock item, I had no choice but to cancel the order and request a refund. During the same period, I ordered from Deskhaus, Vernal, and Home Depot. Deskhaus shipped exactly on the promised date. Vernal shipped my order within one day and it arrived two days later. Home Depot handed my desktop to FedEx within one day of ordering. Compared to those experiences, FlexiSpot's order fulfillment and communication were by far the worst I've ever experienced. If a product is listed as "In Stock," customers should not be left waiting nearly a month with no meaningful shipping progress or clear communication. After this experience, I will never purchase another FlexiSpot product again. There are too many companies with better products, better customer service, and far more reliable shipping. I cannot recommend this company.
Wonderful company with well made products and excellent customer service! That’s saying a lot from me because I return everything from Amazon!
We bought this table as a sewing table. We had some trouble, we thought , but it was just a plug not pushed all the way in. The technician answered our questions right away and the problem was fixed. Thank you
Bought a E5 standing desk with desktop. Desk leg was delivered in few day. However, the desktop was sitting in transit for over a week. After more than 5 calls, they first lied to me telling me the package will arrive 2 days later. Then, they promised a replacement, but they only created a FedEx label. I had to call them multiple times in order to get a tracking number, and the desktop is still not shipped after 3 days. Their online support service and email support don’t work at all. Nobody replies it. Each call will have a minimum 15 minutes waiting. So far, it has been 13 days since I ordered this set, I don’t have a desk to use yet.
We purchased several chairs and sit-stand desks from FlexiSpot for our office. After a few years, the base of one chair broke. Customer service was easy to work with and quickly shipped us a replacement chair. Great customer service and a company that stands behind its products!
When I ordered the wrong size, they gave me a refund for the difference, shipping the new piece, and let me keep the original for free. Thanks Flexispot for being a gem even when I measured wrong!
Horrible service. Shipping takes months. When you order it promises one date and within minutes you get an email saying it will be weeks later. Bait and switch. They shipped furniture in different shipments, weeks apart. You need both boxes to assemble the furniture, so now you have a giant box sitting in your place until the second one arrives. Customer service lies and makes up stories when asked about what's going on. Product arrived damaged and does not match the website description. I would never purchase from them again and I advise all to use a credit card so you can at least charge back when you don't get what you ordered.
Amazing great
We had to make a decision on purchasing a stand up desk with cabinets and accessories and we are so happy we found FlexiSpot. They assisted with the layout, purchase and a quick return we needed to take care of. I recommend their products to anyone looking for a high-quality office system! Thank you again!
We purchased the Kana bed and nightstands. We were very happy with the looks, quality of the product and the complete ease and simplicity of putting it together. And after, how sturdy it was. Very happy customer
AWFUL shipping service. They say delivery takes 2-6 working days. It’s been 6 and I still have not received my FULL order. 1 order (full desk as in tabletop, frame, wheels, cable tray and an extension cable) , 6 different parcels. I received the wheels first, then the tabletop (one of their largest one). Then I got the cable tray and today I received the extension cable and HALF of the frame. Only ONE LEG. How long until I get the full order? Unprofessional.
Customer service was efficient. I accidentally ordered the wrong colorway for my desk frame and they made the changes before it was shipped. Thanks to the support team. Im happy with my order.
I've had the Kana bedframe from FlexiSpot for a couple months now, and it is amazing! It is the most sturdy bedframe I've evercome across by a lot. There is absolutely no wiggle and no squeaking! We chose the version without the headboard because my husband said that the headboard always makes the most noise against the wall. The broad legs mean that even with the head of the frame set flush against the wall there is a couple inch gap between the mattress itself and the wall that our pillows try to escape down into. We filled it with a rolled blanket for now, but the frame is so sturdy that I may go back and buy the headboard upgrade later with no worries at all about it causing noise. I ordered the upgraded slats when I ordered the bed, but they took longer to arrive so we initially set the bed up with the original slats. The upgraded slats arrived, but we haven't even opened them because the original slats have been perfectly stable. The frame was simple and fun to put together. One person could probably do it alone with smaller bed frames, but I got a king size and it was definitely easier to have 2 people in order to steady each leg so the sides slide in smoothly. The bed height is really comfortable to get in and out of and the massive amount of storage room under the bed has made a huge difference in my small house. The customer service was absolutely excellent when I had questions about shipping. They responded very quickly and answered my every question very patiently and politely.
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