Slow customer service for defective shoe
Love Demonia shoes so much and the experience can be good as long as there’s no issues with your order. However, it’s the first time I received a pair that had a defect in it so I contacted them asap. In their first reply, they said they don’t offer replacements and that they will investigate further in order to provide a solution. I’ve been waiting for over a week since then. I’ve followed up multiple times and there’s no replies in my spam folder. I hope they reply soon with a worthwhile solution. I was really hoping to wear them for a performance this week but I have no idea if I can especially if the solution requires them to be unworn but I’m not sure yet. It’s really such a pity that the service is slow :( EDIT: After 2 weeks of waiting for a resolution, I received an automated response saying that I've been refunded. Thank you.