No Apologies, No Compensation, No Help
Used 3 gift cards at this store back in April, but one couldn't be used because I was making a purchase of another giftcard along with other items. I couldn't exceed the value of the items and apply it to the giftcard I was buying, so the associate used two of my giftcards and gave me back what I thought was my $100 giftcard. I came back a different day to make a purchase and took out my final giftcard to pay and they told me it had a $0 balance. The associate had apparently given me back one of my used giftcards with a $0 balance instead of the $100 one. I went to customer service and they couldn't help me and referred me to a customer service number. They couldn't help me either because I didn't have the card information. I said well obviously I don't have the giftcard number as the associate kept it (hopefully accidentally and didn't sneakily steal it). They said well do you have the receipt? I said no because it was a gift for my baby shower 3 years ago. They told me to go talk to the person who bought it...are they kidding? I had 50 people at this baby shower from 3 years ago. I forgot who gave it to me and I doubt the person who gifted it to me has their receipt or even remembers either. They said they couldn't do anything, even though this is a huge store chain and I have no doubt they have the power to rectify the situation. I said well is there anything else you can do because this isn't my mistake. I didn't lose my card, or misplaced it. I trusted your associate with it and trusted them to give me back the correct giftcard. They said no they couldn't do ANYTHING and said "well we have no information to go off." Again, whose fault is that...Target has systems in place to track these, so please don't tell me that you can't do anything. You guys just don't want to rectify the situation nor did they even try to accommodate me for the mistake or give a lousy 5% off or even apologize. What a terrible terrible chain. Apparently they are okay with $100 being taken from the customer due to a mistake by their employee. Total scam they can't figure out how to track this down. Obviously there is a full $100 giftcard with their used ones that they recycle and yet they can't figure out how to get me back my giftcard nor try to make amends. Taking from customers during a really bad inflation. Really nice Target!