Something isn’t right with this company
An overpriced product, but it comes with a lifetime warranty. That sounds like something I’m willing to pay for. The fact is, I’ve been waiting for a replacement for five months. After one package went missing and another contained the wrong product, the third package arrived in the wrong color. You might think it’s a minor mistake, but the product is in that “fashion” category where you pay for the whole look, and the color is essential—and, well, that’s what I paid for. Not to mention that I’ve emailed three different people, and I explained the color issue to the last one—a manager—before the package was shipped. They told me my color is currently in short supply, but that they’d find it and make an effort given my long wait. That didn’t happen; the wrong product arrived. I feel like I’m being taken for a ride, and I sense that something isn’t right with this company.