Customer Support Very Bad
Their sales reps are easy to work with unsurprisingly. Nothing else has been good after we signed up. If all we needed them to do was approve our expenses and issue us a report, they'd be fine. All the other stuff they promise to do-- they are not prepared to do competently. As an admin, I will say they were particularly not good at resolving issues. Some of their staff are friendly and seem to care, some don't, but either way issues don't get resolved after multiple calls and I get contradictory/wrong info a lot, even on very basic things. This has resulted in our staff lacking health coverage for a period of a month. If I were to do this again I would not choose them, obviously, but in particular I would tell staff not to enroll in plans via their platform.