Order Delay Could Have Been Handled Better
I appreciate the customer service team for remaining responsive and professional throughout the process. However, I was quite disappointed with the overall order handling experience. After making payment on the 15/5, I waited close to a week with no updates, only to later be informed that the variant I ordered was out of stock and that only another storage option was available, which was not the item I originally ordered. The delay and late communication made the experience frustrating, especially for customers who may be working with travel or personal timelines. I understand that stock availability issues can happen, but I believe the company could improve more by providing earlier and clearer communication regarding stock status, expected fulfilment timelines, and possible alternatives before payment is processed. Proactive updates would also help customers feel more assured instead of having to continuously follow up. Overall, the service team was good, but the order management and communication process definitely has room for improvement.