I've beenFeels Like They're Just Applying Treatments and Sending Bills a TruGreen customer for…
I've been a TruGreen customer for several years, and unfortunately my experience has been disappointing. The biggest issue has been communication. I've called multiple times asking for an assessment of my lawn, whether additional services were actually needed, and even whether my lawn was in good enough condition that I could skip certain treatments. Each time, I was told that a technician would contact me, but no one ever followed up. It often feels like the focus is on continuing to sell and apply services rather than evaluating what the lawn actually needs. Treatments are performed and charges appear on my account, but I rarely receive any meaningful explanation of the condition of my lawn, the results of previous treatments, or recommendations tailored to my property. As a long-time customer, I expected more proactive communication, transparency, and professional guidance. Instead, it feels like services are applied on autopilot without much concern for whether they are necessary or effective. I would not recommend TruGreen to anyone looking for a lawn care company that provides personalized service and customer support.