Renewal by Andersen…Never again.
I want to stress to Renewal by Andersen that my product (door) came in damaged, and I was not told the lock was damaged until the installation was complete. It was only then that I was told my door was locked shut. I want to emphasize that point, locked shut. From the time of installation until Renewal by Andersen finds its way back to my house, one month will have passed. The company could have as easily sent the lock to me, I could have removed the two screws, inserted the new lock, replaced the screws, all inside of five minutes, and not have to wait a month to use my pretty $5800 door. Honestly, I find it disappointing and upsetting that Andersen has not offered any type of compensation for me not being able to use the door that the installer had to have known was defective, but went ahead and installed it anyway. As a matter of fact, he never said anything to me until, while he was still in the house, I tried to open the door for my wife to see how well it worked, or didn't work. Andersen needs to do better; it will be the last Andersen product I install in my home.